Yadira Magana Guzman
Glen Burnie,MD
Summary
Highly efficient team leader with a proven track record of achieving outstanding results. Adapts quickly to new environments and processes. Proficient in Spanish, providing translation services as needed. Exceptional multitasking and prioritization skills. Experienced in organizing, training, and monitoring teams. Compassionate healthcare professional with a focus on patient care, highly productive in fast-paced environments and proficient at completing tasks efficiently. Specialized skills include vital signs monitoring, patient hygiene assistance, and medication administration. Excel in communication, empathy, and teamwork, ensuring optimal patient comfort and support.
Overview
5
5
years of professional experience
Work History
Patient Care Technician
Saint Agnes Hospital
Baltimore
05.2023 - Current
- Perform basic clinical and non-clinical patient care activities under supervision
- Aid with movement and placement of patients
- Assist patients with tending to personal care and activities of daily living
- Report findings or changes in physical, mental and emotional conditions to nursing staff
- Document necessary records
- Keep the patient room clean, orderly, and maintain medical equipment
- Perform Oncology department specific care/duties as assigned within scope of job.
Office Administrator
Cinderella Cleaners
Glen Burnie
01.2021 - 05.2023
- Perform general clerical duties, including but not limited to photocopying, scanning, faxing, filing, and data entry
- Maintain office/Client supplies inventory by checking stock and ordering supplies as needed
- Assist with scheduling appointments and maintaining calendars for 3 teams
- Assist with Marketing and client outreach
- Assist with client disputes and escalated issues
- Manage payroll and utilize quickbooks to appropriately log hours, and receive payments.
Patient Service Agent
Anne Arundel Dermatology
Linthicum
01.2020 - 01.2021
- Efficiently handle 100-150 inbound/Outbound calls each day
- Master internal systems and tools (phone system, customer database, etc.)
- View and manage provider scheduling and communications for 20 Providers
- Collect and manage patient information with respect and detail, in accordance with industry regulations (HIPAA, etc.)
- Consult with patients to schedule and reschedule appointments
- Actively listen to patients, using empathy and concern
- Escalate patient situations that require unique attention
- Achieve and surpass individual monthly performance goals
- Mentor and Assist Bilingual team.
Education
Skills
- Extensive team leadership experience
- Adaptability to new environments and quick learning
- Multitasking and prioritization skills
- Organization and translation services (proficiency in Spanish)
- Training and monitoring teams
- Basic clinical and non-clinical patient care activities
- Patient movement and placement assistance
- Personal care and activities of daily living support
- Reporting changes in physical, mental, and emotional conditions
- Documentation and record-keeping
- Maintaining cleanliness and orderliness of patient rooms
- Oncology department-specific care and duties
- General clerical duties (photocopying, scanning, faxing, filing, data entry)
- Office and client supplies inventory management
- Appointment scheduling and calendar maintenance
- Marketing and client outreach assistance
- Handling client disputes and escalated issues
- Payroll management and QuickBooks utilization
- Efficient handling of inbound/outbound calls
- Mastering internal systems and tools
- Provider scheduling and communications management
- Collection and management of patient information
- Appointment scheduling and rescheduling
- Active listening and empathy towards patients
- Escalation of unique patient situations
- Achievement of monthly performance goals
- Mentoring and assisting bilingual teams
- Information Protection
- Emergency Response
- Patient Observation
- Patient Education
- Sterilization techniques
- Specimen Collection
- Vital signs monitoring
- ADL support
- Mobility Assistance
- Feeding assistance specialist
- Catheter Care
- Blood Glucose Monitoring
- Professional Bedside Manner
- Infection control standards
- Healthcare expertise
- Patient Services
- IV Insertion
Timeline
Patient Care Technician
Saint Agnes Hospital
05.2023 - Current
Office Administrator
Cinderella Cleaners
01.2021 - 05.2023
Patient Service Agent
Anne Arundel Dermatology
01.2020 - 01.2021
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