Yadira Martinez
Alamo,TX
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
27
27
years of professional experience
Work History
Provider
A&M Home Health Agency LLC
Edinbur, TX
09.2019 - Current
- Assisted with mobility, transfers and ambulation as needed.
- Performed light housekeeping tasks related to client care such as changing bed linens or laundry duties.
- Administered medications and treatments in accordance with physician orders.
- Provided companionship for elderly clients who are isolated due to illness or disability.
Administrative Assistant
Texas Lone Star Turf Landscaping
Alamo, TX
09.2018 - Current
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Greeted visitors and provided general information about the company.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Bilingual Customer Service Representative
TMobile
Mission, TX
03.2003 - 11.2010
- Took ownership of each call by listening attentively to understand individual needs.
- Responded to customer inquiries in both English and Spanish languages, providing accurate information about products and services.
- Displayed patience and understanding when dealing with difficult situations.
- Informed customers about promotional offers or discounts that may be available based on their purchase history.
- Resolved customer complaints and issues promptly and professionally.
- Educated customers on how best utilize their purchased products or services.
- Utilized multiple computer systems to access customer accounts, process payments, update account status.
Customer Service Representative
Convergys
PHARR, TX
01.1998 - 01.2001
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered customer inquiries and provided accurate information regarding products and services.
- Identified opportunities for upselling additional products or services based on customer needs.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
Child Care Management
STVT
MCALLEN04-1997
High School Diploma -
Mcallen High School
Mcallen, TX05-1995
Skills
- Data Entry
- Mail handling
- Spreadsheet Management
- Customer Support
- Problem-Solving
- Strong interpersonal skills
- Call Center Operations
- Upselling strategies
- Inbound and Outbound Calling
- Microsoft Excel
- Computer Proficiency
- Positive and professional
- Typing proficiency
Languages
Spanish
Professional
English
Professional
Timeline
Provider
A&M Home Health Agency LLC
09.2019 - Current
Administrative Assistant
Texas Lone Star Turf Landscaping
09.2018 - Current
Bilingual Customer Service Representative
TMobile
03.2003 - 11.2010
Customer Service Representative
Convergys
01.1998 - 01.2001
Child Care Management
STVT
High School Diploma -
Mcallen High School
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