Yadira Martinez
Burtonsville,MD
Summary
Productive Barista accustomed delivers excellent customer service while making and serving coffee and specialty beverages. Consistently follows recipe and presentation standards and maintain clean, hygienic workspaces. Familiar with sanitation regulations and dedicated to customer satisfaction.
Overview
3
3
years of professional experience
Work History
Barista
Java Nation
Silver Spring, MD
05.2024 - Current
- Operated espresso machines and commercial coffee brewers to create beverages.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Used POS system to accurately enter orders and process payments.
- Followed exact recipes for mixing and preparing beverage and food items.
Barista
Kaldis Social House
Silver Spring Md
09.2022 - 02.2024
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Barista
Peet's Coffee
Silver Spring , MD
08.2021 - 10.2022
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Collected payments and provided accurate change.
- Maintained calm demeanor during high-volume periods and special events.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Memorized official and off-menu coffee and tea preparations.
- Described menu items to customers and suggested products based on stated preferences.
- Received and accurately processed customer payments.
- Supported highest standards of conduct and service to support company reputation.
- Stocked customer service stations with paper products or beverage preparation items.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Created complex, hand-crafted beverages based upon customer preferences.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Gave samples of popular coffee and tea blends to create sales opportunities.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Greeted guests with pleasant smile and superior customer service.
- Cleaned and sanitized work areas, utensils and equipment.
- Listened to customer desires and needs to recommend optimal products.
- Resolved customer disputes with tact and professionalism.
- Educated customers on beverage menu items and provided samples of daily brews.
Education
High School Diploma -
Duval High School
Skills
- Friendly and outgoing
- Cleanliness
- Active listener
- Exceptional customer service
- Beverage Preparation
- POS Systems
- Coffee expertise
- Up-selling
- Sales expertise
- Customer Service
Timeline
Barista
Java Nation
05.2024 - Current
Barista
Kaldis Social House
09.2022 - 02.2024
Barista
Peet's Coffee
08.2021 - 10.2022
High School Diploma -
Duval High School