Yadira Mesa
Dade City,FL
Summary
Proven to excel in customer service and issue resolution, I significantly enhanced customer satisfaction and loyalty at Little Caesars. Adept in POS technology and maintaining high cleanliness standards, my mentorship improved team efficiency. My reliability and professional demeanor, coupled with exceptional organizational skills, consistently contributed to the store's success.
Overview
2
2
years of professional experience
Work History
Cashier
Little Caesars
09.2022 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
Nursing
St. Leo University
Dade City, FL06.2027
High School Diploma -
Pasco High School
Dade City, FL05.2024
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cleaning and sanitizing
- Reliability and punctuality
- Customer Relations
- Written and verbal communication
- Organizational abilities
- Professionalism and Courtesy
- Issue Resolution
- Honest and Dependable
- Team Collaboration
- Adaptable and Flexible
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Cashier
Little Caesars
09.2022 - Current
Nursing
St. Leo University
High School Diploma -
Pasco High School
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