Yadira Monzon-Velez
Orlando,FL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
14
14
years of professional experience
Work History
Onboarding Manager
Primary Care Of Central Florida
02.2021 - Current
- Improved employee retention by executing comprehensive onboarding programs and providing ongoing support. Streamlined onboarding processes for increased efficiency, reducing time-to-productivity for new hires by reducing onboarding from 4 days to 1 day. Collaborated with HR to develop targeted recruitment strategies, resulting in higher quality talent pool by incorporating ADP recruiting and ADP paperless onboarding experience. Developed robust training materials for consistent information delivery during onboarding sessions. Established strong relationships with cross-functional teams to ensure seamless integration of new employees into their roles.
Medical Assistant
Rejuvinex Medical Center
07.2020 - 12.2020
- Sanitized, restocked, and organized exam rooms and medical equipment. Directed patients to exam rooms, fielded questions, and prepared for physician examinations. Obtained patient medical history, medication information, symptoms, and allergies. Performed medical records management, including filing, organizing and scanning documents. Collected and documented patient medical information such as blood pressure and weight and health history for patients in clinic environment. Scheduled appointments, registered patients. Assisted with routine checks and diagnostic testing by collecting and processing specimens. Completed clinical procedures and gathered patient data for interpretation by physician. Taught patients about medications, procedures, and care plan instructions. Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment. Prepared lab specimens for diagnostic evaluation.
Patient Service Specialist
Cleveland Clinic
01.2020 - 06.2020
- Delivered outstanding customer service while greeting patients, completing appointment check-in and check out. Managed patient registration process, confirming data accuracy and completeness. Provided exceptional customer service to patients, answering questions and addressing concerns. Entered patient demographic and insurance data into electronic medical record system. Filed and maintained patient records in accordance with HIPAA regulations. Built and maintained positive working relationships with patients and staff.
Patient Access Representative
CPS Recruitment, (St. Joseph’s Hospital-temp Assig
06.2019 - 09.2019
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times. Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process. Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage. Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments. Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system. Reduced financial loss through diligent monitoring of outstanding balances and proactive collection efforts with patients and insurers.
Receptionist / Referral Coordinator
Pinero Preventive Medical Care
03.2018 - 05.2019
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors. Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients. Improved appointment scheduling system, reducing wait times and increasing client satisfaction. Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines. Supported office efficiency by performing clerical tasks such as patient check-in and check-out, insurance verification, payment collection, gathering and inputting financial and patient data. Handled sensitive information with discretion while maintaining strict confidentiality standards while generating referrals, obtaining insurance authorizations and gathering medical records.
Medical Assistant
Family Care Medical Center (CIMA)
03.2017 - 02.2018
- Clinical skills: responsible for providing hands-on clinical care extended to perform vital signs and statistics. Direct and guide office staff in monitoring and expediting efficient patient flow. Provide hands-on training to new employees. Assist providers during the treatment and examination of patients. Administer procedures and treatments as ordered by the provider. Perform in-office phlebotomy services; administer injectable medications; perform EKG. Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
Medical Assistant
Family Care Medical Center (CIMA)
09.2013 - 03.2015
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests. Provided hands-on clinical care extended to perform vital signs and statistics, perform in-office phlebotomy services, administer injectable medications, perform EKG. Direct and guide office staff in monitoring and expediting efficient patient flow. Contributed to team success by cross-training in various administrative roles, providing backup support when necessary. Improved patient experiences by efficiently managing appointments and maintaining organized medical records. Administer procedures and treatments as ordered by the provider.
Receptionist
Florida Center for Pediatric Urology
06.2012 - 07.2013
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information during the pr-registration, check-in and check -out process. Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients. Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors. Provided administrative support by obtaining primary care referrals, verifying medical insurance coverage and insurance approval. Contributed to team success by cross-training in various administrative roles, providing backup support when necessary. Assisted with satellite clinics by traveling with the clinical team.
Billing Specialist
Newsom Eye and Laser Center
11.2009 - 05.2012
- Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes. Submitted and reconciled billing on behalf of patient and insurance companies. Enhanced customer satisfaction with timely and accurate invoice generation. Reduced errors in financial records by conducting regular audits of billed accounts. Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs. Maintained accurate account records by efficient and timely posting of payments. Ensured compliance with industry regulations by staying up-to-date on changes in billing rules and guidelines. Strengthened client relationships through effective communication regarding billing issues and concerns. Contributed to improved financial reporting by reconciling discrepancies between invoiced amounts and actual payments received.
Education
Medical Assistant Diploma -
Everest University
Orlando, FL09.2020
Skills
- Fluent in Spanish and English
- Proficient in Microsoft Office
- Substantial experience in EMR: EPIC, Advanced MD, and Practice Fusion, Prognocis
- Ability to work independently
- Pro-actively initiate quality improvement
- Data analysis
- Performance monitoring
- Software implementation
- Budget management
- Strategic planning
- Process improvement
- Multitasking
References
- Lourdes Silva, RN, 407-963-4918
- Larry Sanchez, Office Manager, 863-214-7991
Timeline
Onboarding Manager
Primary Care Of Central Florida
02.2021 - Current
Medical Assistant
Rejuvinex Medical Center
07.2020 - 12.2020
Patient Service Specialist
Cleveland Clinic
01.2020 - 06.2020
Patient Access Representative
CPS Recruitment, (St. Joseph’s Hospital-temp Assig
06.2019 - 09.2019
Receptionist / Referral Coordinator
Pinero Preventive Medical Care
03.2018 - 05.2019
Medical Assistant
Family Care Medical Center (CIMA)
03.2017 - 02.2018
Medical Assistant
Family Care Medical Center (CIMA)
09.2013 - 03.2015
Receptionist
Florida Center for Pediatric Urology
06.2012 - 07.2013
Billing Specialist
Newsom Eye and Laser Center
11.2009 - 05.2012
Medical Assistant Diploma -
Everest University
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