YADIRA PALACIOS
ASSISTANT VICE PRESIDEN|BRANCH CENTER MANAGER
MCALLEN,Texas
Summary
Proficient Banking Center Manager skilled in enabling across-the-board improvements to key service and operational areas. Adept at maintaining compliance, increasing efficiency, and driving growth. Pursuing new professional challenges and eager for growth and career advancement opportunities.
Overview
16
16
years of professional experience
Work History
Bank Center Manager II
Vantage Bank Texas
12.2020 - Current
- Fostered strong relationships with clients by addressing their needs promptly and providing personalized financial solutions.
- Engaged employees in business processes with positive motivational techniques.
- Analyzed business processes to identify cost savings and operational efficiencies.
- Developed strategic plans for day-to-day financial operations.
- Enhanced employee engagement by organizing team-building activities, training sessions, and open communication channels within the branch.
- Boosted branch revenue through targeted marketing campaigns aimed at attracting new clients and retaining existing ones.
- Collaborated with senior management to develop strategies for increasing market share and overall profitability.
- Optimized staff productivity through effective scheduling, task delegation, and performance monitoring.
- Oversaw employee recruitment processes to ensure hiring of qualified candidates who contributed positively to the bank''s goals and culture.
Assistant Branch Manager
Vantage Bank Texas
07.2020 - 12.2020
- Collaborated with C-level executives and stakeholders to develop long-term financial plans.
- Demonstrated knowledge of branch financial products, loans and lines of credit.
- Assisted in achieving branch sales goals by identifying potential cross-selling opportunities and promoting bank products and services.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Managed risk effectively through strict adherence to compliance guidelines, minimizing financial losses due to fraud or errors in transactions.
Relationship Banker
Vantage Bank Texas
06.2015 - 07.2019
- Engaged departments in customer satisfaction initiatives to uplift service ratings.
- Collaborated with branch team members to improve overall performance and achieve sales targets consistently.
- Delivered informative presentations at community events, promoting brand awareness while educating audiences on personal finance topics.
- Provided customers with additional information regarding account services.
- Championed initiatives aimed at enhancing workplace culture, contributing to increased employee morale and retention rates.
- Managed multiple customer accounts efficiently, ensuring accurate record-keeping and timely resolution of issues.
- Monitored accuracy of customer information in system.
- Streamlined internal processes for improved efficiency, leading to faster transaction processing times and higher customer satisfaction levels.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
Relationship Banker
Wells Fargo
01.2010 - 01.2015
- Delivered informative presentations at community events, promoting brand awareness while educating audiences on personal finance topics.
- Provided customers with additional information regarding account services.
- Managed multiple customer accounts efficiently, ensuring accurate record-keeping and timely resolution of issues.
- Collected customer information and completed new account forms.
Teller
Wells Fargo
01.2008 - 01.2010
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Executed wire transfers, stop payments and account transfers.
- Handled various accounting transactions.
Education
High School Diploma -
Mcallen High School
Mcallen, TX05.1999
Skills
- Task Prioritization
- Interpersonal Communication
- Sales expertise
- Operations Management
- Time management abilities
- Hiring and Onboarding
- Continuous Improvement
- Staff Scheduling
- Staff training/development
- Employee Motivation
- Professionalism
- Sales Promotion
- Self Motivation
- Employee Scheduling
- Employee Relations
- Active Listening
- Performance Evaluation and Monitoring
- Scheduling
- Adaptability and Flexibility
- Problem-solving abilities
- Multitasking
- Staff Development
- Performance Improvements
- Sales proficiency
- Customer Service
- Delegating Work
- Time Management
- Performance Evaluations
- Staff hiring
- Multitasking Abilities
Timeline
Bank Center Manager II
Vantage Bank Texas
12.2020 - Current
Assistant Branch Manager
Vantage Bank Texas
07.2020 - 12.2020
Relationship Banker
Vantage Bank Texas
06.2015 - 07.2019
Relationship Banker
Wells Fargo
01.2010 - 01.2015
Teller
Wells Fargo
01.2008 - 01.2010
High School Diploma -
Mcallen High School
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