General Manager | Hospitality
Experienced hospitality leader with 15+ years of progressive responsibility in F&B operations across restaurants, hotels, and luxury venues. Adept at aligning operational execution with strategic goals, enhancing guest satisfaction, and exceeding financial targets. Recognized for building inclusive teams, curating memorable experiences, and delivering consistent results.
Overview
15
15
years of professional experience
Work History
General Manager
Acme Farmstead, LLC dba La Vaquera
San Juan Capistrano, CA
01.2024 - 06.2025
Oversaw opening of flagship restaurant, managing build-out, vendor selection, permitting, and operational execution.
Aligned launch strategy with brand standards and financial goals, developing a $7.4M budget, and implementing forecasting and inventory systems.
Crafted a unique beverage program reflecting the brand vision and core beverage principles, emphasizing high-margin cocktail offerings, and handpicked wine collections.
Built and sustained a high-performing team, enhancing a workplace atmosphere of gratitude, inclusivity, and professional advancement.
Increased revenue by 10% through optimized service flow, team productivity, and personalized guest experiences.
Spearheaded and directed all HR functions, including job fairs, hiring, onboarding, and training, aligned with company culture.
Conducted regular financial reviews, managed checkbook control, and implemented corrective plans to exceed profitability targets.
Operating Partner
Fleming's Prime Steakhouse & Wine Bar
Woodland Hills, CA
03.2018 - 02.2024
Outperformed top-line revenue expectations by 8.5% and elevated bottom-line profitability by 5% via effective cost control measures and operational strategies.
Demonstrated effective leadership to 60+ staff and 5 managers; established mentorship programs, succession plans, and performance tracking
Orchestrated local marketing initiatives, integrating community outreach and sponsored mixers, cultivating guest loyalty.
Directed beverage and menu programs aligning with company standards; optimized wine and cocktail menus to enhance upselling and profit margin.
Cultivated strong communication across departments to guarantee seamless execution of special events and service standards.
Implemented systematic financial and service audits to strengthen KPIs and secure guest satisfaction and loyalty.
Director of Outlets and Beverage Management
Hyatt Newport Beach
Newport Beach, CA
11.2010 - 12.2018
Managed F&B operations for four distinct outlets, encompassing restaurant, bar, in-room dining, and pools; upheld compliance with national programs and local health regulations.
Pioneered development of hotel's inaugural high-end wine list, resulting in significant enhancement of wine sales and guest satisfaction.
Coordinated large-scale events such as Newport Jazz Festival accommodating 5,000+ guests; partnered with internal and external stakeholders for effective implementation.
Collaborated with Sales and Events teams to synchronize service offerings, guest expectations, and revenue objectives.
Established robust feedback loop with team members and departments; modified staffing and service delivery according to guest survey insights.
Attained various service and leadership awards for exceptional innovation and commitment to enhancing the guest experience.
Executive Cheesemaker and dairy production assistant at Family Farmstead Dairy, LLCExecutive Cheesemaker and dairy production assistant at Family Farmstead Dairy, LLC