Yadira Perez

Triage MA Remote Back office Scribe

• Obtained client medical history, medication information, symptoms, and allergies via EMR Practice Fusion in Spanish and English.
• Collected and documented patient medical information such as blood pressure and weight.
• Scheduled surgeries and procedures.
• Scheduled appointments, registered patients.
• Taught patients about medications, procedures, and care plan instructions.
• Billing,called patient's on schedule for pending balances,collect payment via EMR Advance MD.
• Verify insurances,update any new insurance information for patients.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Transcribed phone messages and relayed to appropriate personnel.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.

Front Desk Administrator

• Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
• Maintained and updated patient records for accurate, current medical histories.
• Supported office staff and operational requirements with administrative tasks.
• Conducted insurance verification and preauthorizations and managed patient charts.
• Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
• Organized paperwork such as charts and reports for office and patient needs.
• Collaborated with healthcare professionals to maintain high-quality care across departments.
• Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
• Assisted with medical coding and billing,post charges,checkout patients,collected copay and balances due.
• Carecredit Administrator.
• Trained employee EMR EMA
• Translate for Providers Spanish/English
• Open and Closed office.
• Assisted in Sales for products, Created sale packages.

Supervisor Front Desk Check In/Check out (Brunswick Ga.,Camden Ga.,Jesup Ga., Blackshear Ga.)

• Scheduled, rescheduled, and cancelled appointments for patients.
• Maintained patient databases and updated information in alignment with HIPAA protocols.
• Managed appointments, registrations and patient relations in busy dermatology office.
• Superuser Trainer Nextech EMR/Trained Employees.
• Carecredit Administrator.
• Televox Phone Call System Administrator.
• Sale Products, Cosmetic Packages.
• Reviewed and sent medical records to other physicians upon request.
• Verified benefits and worked with insurance companies to obtain payments.
• Received, recorded and filed medical payments by check, cash, and credit card.
• Oversaw office records and maintained strict document control.
• Entered procedure codes and diagnosis codes into medical billing software.
• Double-checked forms for accuracy and completion in terms of admission, transfer and discharge of patients.
• Delegated tasks to administrative support staff to organize and improve office efficiency.
• Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
• Implemented project management techniques to overcome obstacles and increase team productivity.
• Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
• Translated for Providers Spanish/English.
• Open and Closed.

Front Office Administrator

• Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
• Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
• Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Checked patient insurance, demographic, and health history to keep information current.
• Organized paperwork such as charts and reports for office and patient needs.
• Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
• Accounts Payable,Receivable,Check out,Sale Products,Online Deposit for Practice.
• Order Supplies Front and Back office.
• Performed various administrative tasks by filing, copying and faxing documents.
• Organized and maintained patient chart filing system to promote quick data finding for staff.
• Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
• Registered and verified patient records before triage with most up-to-date information.

• OBGYN Head MA Triage Nurse
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Obtained client medical history, medication information, symptoms, and allergies.
• Performed medical records management, including filing, organizing and scanning documents.
• Collected and documented patient medical information such as blood pressure and weight.
• Called and faxed pharmacies to submit prescriptions and refills.
• Documented vital signs and health history for patients in clinic and hospital environments.
• Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments, Pap Smear, Colonoscopies,Biopsy,Cultures.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Taught patients about medications, procedures, and care plan instructions.
• Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
• Oriented and trained new staff on proper procedures and policies.
• Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
• Assisting Manager,Administer Quickbooks and Pay bills, Made Deposits to Bank.
• Translate for Provider Spanish/English
• Open and Close

Administrtor Front and Back office.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.
• Maximized performance by monitoring daily activities and mentoring team members.
• Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Performed medical records management, including filing, organizing and scanning documents.
• Scheduled appointments, registered patients.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Taught patients about medications, procedures, and care plan instructions.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Product knowledge,Sale Products, Shipped out Products.
• Open and Close.