Yadira Pizano
Glendale,AZ
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Sky Harbor Airport Parking
10.2022 - Current
- Supervised day-to-day operations to meet performance, quality and customer service expectations.
- Maintained a clean, safe, and organized environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Mentored team members to enhance professional development and accountability in workplace.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Promoted teamwork within the workplace by encouraging collaboration among staff members.
- Scheduled cashier shifts to ensure proper coverage during peak season.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented cashier training programs, and improving customer service skills.
Laser Lipo Technician/Front Desk Receptionist
Valley Medical Weight Loss
09.2021 - 08.2022
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained compliance with regulatory standards and safety requirements.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Field phone calls and respond to emails
- Check in patients and make sure patients intake forms are up to date
- Reconciled QB and Modern Med system to verify the correct patient was dispensed the correct medication.
- Assist Aesthetics Nurse and Doctor with their patients.
- Assist HRT Doctor with their patients.
General Manager
Primos Tacos Restaurant
10.2015 - 07.2021
- Oversaw daily operations of the restaurant.
- Ensured incoming staff complies with all company policies and county and city laws.
- Maintained safety and food quality standards
- Recorded and processed payroll data
- AR/AP
- Managed budget implementations, employee reviews, training, schedules
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Education
High School Diploma -
Lindsay Senior High School
Lindsay, CASkills
- Bilingual
- Money Handling
- Staff Supervision
- Excellent Customer Service
- Employee Scheduling
- Team motivation
- Product and service knowledge
- Team Leadership
- Hiring and Training
- Work Planning and Prioritization
- Excellent work ethics and focus
- Skilled in adapting to different working environments
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
Sky Harbor Airport Parking
10.2022 - Current
Laser Lipo Technician/Front Desk Receptionist
Valley Medical Weight Loss
09.2021 - 08.2022
General Manager
Primos Tacos Restaurant
10.2015 - 07.2021
High School Diploma -
Lindsay Senior High School
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