Yadira Ramos
Elgin,TX
Summary
Dynamic leader with a proven track record at Dos Salsas Tex Mex Restaurant Domain, enhancing customer satisfaction and streamlining operations. Expert in conflict resolution and operations management, adept at staff training and quality control. Achieved significant improvements in service standards, demonstrating exceptional organizational skills and team leadership.
Experienced Utility Clerk with excellent customer service and payment processing skills. Knowledgeable of utilities operations with special talent enhancing customer support and resolving concerns. Works positively with customers on monthly billing issues and service problems.
Overview
8
8
years of professional experience
Work History
City of Taylor Utility Clerk
City of Taylor
09.2024 - Current
- Addressed and resolved customer complaints and answered subsequent customer service questions.
- Improved customer satisfaction by efficiently addressing and resolving utility service inquiries and concerns.
- Maintained updated customer account information, providing accurate billing statements and addressing inquiries promptly.
- Resolved customer complaints regarding their utility bills, fostering positive relationships between the company and its clients.
- Handled account payments and provided information regarding outstanding balances.
- Responded to customer concerns and questions on daily basis.
- Utilized various software programs to process customer payments.
General Manager
Dos Salsas Tex Mex Restaurant Domain
02.2021 - Current
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Tracked food production levels, meal counts, and supply costs.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Oversaw training of multiple team members.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Manager
Wings N More
01.2019 - 02.2021
- Resolved customer complaints involving food or beverage quality and service.
- Maintained highest standards for beverage quality and service.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Managed bar and wait staff and directed hiring program.
Bartender
Gloria's Latin Cuisine
05.2018 - 03.2020
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Followed strict recipes and drink measurements to minimize product used.
Bartender, Server
Jhonny Fins
03.2017 - 03.2018
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Obtained cash bank and stocked service bar to prepare for operation.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
Education
High School Diploma -
Elgin High School
Elgin, TX05.2007
Skills
- Organizational Skills
- Attention to Detail
- Team Leadership
- Operations Management
- Conflict Resolution
- Staff Training
- Decision Making
- Customer Service
- Inventory Control
- Cash handling expertise
- Staff Supervision
- Database entry
- Quality Control
- Payroll Administration
- Scheduling and Rostering
- Telephone etiquette
- Bilingual Speaker
Languages
English
Full Professional
Spanish
Full Professional
Timeline
City of Taylor Utility Clerk
City of Taylor
09.2024 - Current
General Manager
Dos Salsas Tex Mex Restaurant Domain
02.2021 - Current
Manager
Wings N More
01.2019 - 02.2021
Bartender
Gloria's Latin Cuisine
05.2018 - 03.2020
Bartender, Server
Jhonny Fins
03.2017 - 03.2018
High School Diploma -
Elgin High School
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