Yadira Rodriguez
Mission,TX
Summary
Experienced Office Manager, with 9 years of experience, with top-notch administrative skills and solid background in collision industry. History surpassing business targets, satisfying customer demands and contributing to team success. Independently handles clerical needs and correspondence to support smooth business operations. Efficiently organized office records by keeping files properly stored.
Overview
21
21
years of professional experience
Work History
Office Manager
Charles Clark Chevrolet Co. Collision Center
McAllen, TX
09.2013 - 08.2022
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AR, deposits and recordkeeping.
- Completed Journal Entries to move payments to proper customer numbers and or schedules
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Delegated daily tasks to employees, streamlining daily progress and efficiency.
- Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
- Provided exceptional customer service to customers, by assisting them with appointments for estimates, drop offs and information regarding status of vehicle repairs
- Drafted invoices for completed work.
- Scheduled employees shifts, taking into account customer traffic and employee strengths.
- Coordinated leadership workshops to educate team members on best practices to optimize productivity.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Completed hourly employees payroll, including Advisors and Shop Foreman's commission
- Supervised payroll corrections for accuracy and duplications.
- Encouraged and mentored employees to boost performance and remove process inefficiencies.
- Served as floating manager-on-duty, MOD, to cover shift shortage.
- Protected staff and customers and minimized legal issues by quickly resolving safety issues.
- Helped customers obtain alternate transportation via rental car services.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members
- Worked with customers,insurance companies, and advisors to obtain payments.
- Worked closely with advisors and parts department on closing files to meet end of month company goals
- Completed Open RO to verify how many vehicles were in shop and if any pre-ordered parts needed to be returned
Office Manager
Bert Ogden Chevrolet
Mission, TX
09.2013 - 09.2018
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AR, deposits and recordkeeping.
- Completed Journal Entries to move payments to proper customer numbers and or schedules
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Delegated daily tasks to employees, streamlining daily progress and efficiency.
- Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
- Provided exceptional customer service to customers, by assisting them with appointments for estimates, drop offs and information regarding status of vehicle repairs
- Drafted invoices for completed work.
- Scheduled employees shifts, taking into account customer traffic and employee strengths.
- Coordinated leadership workshops to educate team members on best practices to optimize productivity.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Completed hourly employees payroll, including Advisors and Shop Foreman's commission
- Supervised payroll corrections for accuracy and duplications.
- Encouraged and mentored employees to boost performance and remove process inefficiencies.
- Served as floating manager-on-duty, MOD, to cover shift shortage.
- Protected staff and customers and minimized legal issues by quickly resolving safety issues.
- Helped customers obtain alternate transportation via rental car services.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members
- Worked with customers,insurance companies, and advisors to obtain payments.
- Worked closely with advisors and parts department on closing files to meet end of month company goals
- Completed Open RO to verify how many vehicles were in shop and if any pre-ordered parts needed to be returned
Quality Assurance
Teleperformance
Brownsville, TX
01.2007 - 08.2013
- Monitored incoming and outbound calls to ensure agents were providing accurate information and excellent customer service
- Documented each call monitored
- Coached agents on areas of opportunities
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration and teamwork.
- Fixed identified issues to increase productivity and boost workflows.
- Reported problems and concerns to management.
- Evaluated current processes to develop improvement plans.
Education
No Degree - Business Administration
South Texas College
Mcallen, TXHigh School Diploma -
Valley View High School
Pharr, Tx01.2006
Skills
- Office Management
- Payroll Preparation
- Report Preparation and Analysis
- Cash Reports
- Monthly Closings
- High-Volume Environments
- Personnel Recordkeeping
- Monthly Journal Entries
Languages
English
Spanish
Timeline
Office Manager
Charles Clark Chevrolet Co. Collision Center
09.2013 - 08.2022
Office Manager
Bert Ogden Chevrolet
09.2013 - 09.2018
Quality Assurance
Teleperformance
01.2007 - 08.2013
No Degree - Business Administration
South Texas College
High School Diploma -
Valley View High School
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