Summary
Overview
Work History
Skills
Languages
Timeline
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Yadira Rodriguez Cruz

Killeen,TX

Summary

Passionate and professional Representative leads outreach efforts, strategic direction and day-to-day function management. Proven talent at building relationships and influencing others to gain support and commitment. Excellent presentation and communication skills and comfort working in fast-paced environment.

Overview

4
4
years of professional experience

Work History

Bilingual Financial Svc Rep

First Heroes National Bank
Fort Hood, TX
10.2022 - Current
  • Understanding each target customer's business model, mapped out organization, and identified unique technology needs.
  • Answered customer inquiries promptly and professionally.
  • Collaborated with team members to identify areas of improvement in customer service processes.
  • Responding to customers' questions via telephone and written correspondence regarding insurance benefits, loans, building credit, money orders, and new account openings.
  • Implemented customer retention strategies to minimize turnover and build loyalty.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Performed data entry tasks to update customer records in the system accurately.
  • Verified identity documents presented by customers before approving any transactions.
  • Maintained an up-to-date knowledge of bank products, services, policies, and procedures.
  • Issued debit cards and checks to customers upon request.
  • Prepared reports detailing banking activities such as transaction history, interest income earned.
  • Analyzed and interpreted financial data to form well-reasoned conclusions and make recommendations to financial officers.

Project Assistant Seasonal- Remote

George P. Johnson
Austin, TX
04.2022 - 04.2022
  • Answered customer inquiries via phone, email, and chat.
  • Performed research related to projects as requested by the Project Manager.
  • Identified communication channels to set roadmap to distribute information.
  • Maintain open communication by presenting regular updates on project status to customers.
  • Performed work according to project schedules and established quality standards.
  • Handled administration duties, filing, and errands.
  • Conferred with project personnel to identify and resolve problems.

Sales Associate

Lowe's Home Improvement Warehouse
Killeen, TX
03.2020 - 03.2021
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Assisted customers with product selection, sizing and styling.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Tracked sales performance metrics to identify trends in market place.
  • Provided accurate information about products, prices and services.
  • Greeted customers and provided exceptional customer service.
  • Upsold additional items based on customer interests and needs.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Issued receipts, refunds, credits or change due to customers.

Skills

  • Sales Reporting
  • Technical Troubleshooting
  • Market Research
  • Records Management
  • Paperwork Processing
  • Needs analysis
  • Telephone reception

Languages

Spanish
Native/ Bilingual

Timeline

Bilingual Financial Svc Rep

First Heroes National Bank
10.2022 - Current

Project Assistant Seasonal- Remote

George P. Johnson
04.2022 - 04.2022

Sales Associate

Lowe's Home Improvement Warehouse
03.2020 - 03.2021

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Yadira Rodriguez Cruz