Yadira Rueda
Dallas,TX
Summary
Accomplished Insurance Agent and Customer Service Representative with a proven track record at Alpa Insurance, excelling in customer service and policy writing. Demonstrated ability to resolve conflicts with professionalism, boosting client loyalty and achieving sales targets. Skilled in managing high-stress situations and mentoring teams, significantly enhancing customer satisfaction and operational efficiency.
Overview
5
5
years of professional experience
Work History
Insurance Agent
Alpa Insurance
10.2024 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Prepared and reviewed insurance applications to verify compliance with regulations.
Customer Service Representative
Envios Y Mas 2
02.2022 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Investigated and resolved customer inquiries and complaints quickly.
Cashier Team Lead
Cliff Stop
04.2020 - 12.2021
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
Education
High School Diploma -
Alvin High School
Alvin, TXSkills
- Customer service
- Licensed insurance agent
- Professionalism and ethics
- Quotes and sales
- Policy writing
Languages
Spanish
Professional Working
Timeline
Insurance Agent
Alpa Insurance
10.2024 - Current
Customer Service Representative
Envios Y Mas 2
02.2022 - 08.2024
Cashier Team Lead
Cliff Stop
04.2020 - 12.2021
High School Diploma -
Alvin High School
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