Yadira Sandoval
Rochester,TX
Summary
Dedicated and compassionate Administrative Medical Assistant with a history in direct patient care, triage and care coordination in fast-paced environment. Proven ability to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
12
12
years of professional experience
Work History
Environmental Services Housekeeper
Ossian Health and Rehabilitation Center
11.2023 - Current
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Contributed to positive patient experiences by maintaining clean, orderly, and welcoming environments throughout the facility.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Improved infection control measures by meticulously disinfecting high-touch areas in patient rooms, restrooms, and common spaces.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Showcased exceptional work ethic and reliability, contributing to team success and maintaining high levels of cleanliness throughout the facility.
- Demonstrated flexibility in adapting to changing priorities or urgent situations requiring immediate attention in the work environment.
- Moved chairs, desks, and beds around rooms to clean behind and underneath furniture.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Front Desk Receptionist
Vic Vaughan Toyota of Boerne
05.2023 - 08.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
Medical Assistant/Receptionist
Hopscotch Health Children's Urgent Care
07.2021 - 04.2023
- Coordinated patient scheduling, check-in, check-out, and billing payments.
- Work with newborns to 20 yrs old
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Enhanced office productivity by handling a high volume of callers per day.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution, and medical care.
- Kept the waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Helped patients complete necessary medical forms and documentation.
- Organized paperwork such as charts and reports for office and patient needs.
- Referred and screened patients to make the best use of resources, triage staff, and serve community members.
- Supported office staff and operational requirements with administrative tasks.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Maintained current and accurate medical records for patients.
- Transcribed phone messages and relayed them to appropriate personnel.
- Managed multi-line phone system and pleasantly greeted patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Kept the waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Referred and screened patients to make the best use of resources, triage staff, and serve community members.
Youth Care Worker
Asset
04.2021 - 06.2021
- Conduct intake services for incoming UC.
- Children ages 13 to 17
- Provide basic needs and supplies to UC upon arrival.
- Monitor behavioral management and therapeutic activities.
- Perform crisis intervention as needed.
- Provide safe, clean living space.
- Conduct regular and consistent head counts of UC under care.
- Document interactions. progress, and forms in database.
- Assist UC with social skills, anger management, and daily living skills.
- Plan and implement social and recreational activities.
- Accompany UC to therapy sessions, airport, appointments, outings, etc.
- Follow individual and behavior support plans to provide appropriate services to UC.
- Report UC safety hazards and risks.
- Assist in evacuation of UC as needed due to inclement weather conditions, natural disasters, or other unforeseen occurrences.
- Ensure program operations, goals, and objectives are being met and UC are receiving the highest quality of services and support.
- Perform other duties as assigned.
- Improved communication skills among youths by encouraging group discussions and collaborative projects.
- Established clear expectations for behavior within the residential facility, reinforcing accountability among youths in our care.
- Evaluated needs of youth and outlined measures to address.
Medical Administrative Assistant
California Advanced Pain And Spine Specialist
11.2020 - 02.2021
- Answered phones and scheduled appointments
- Documented patient medical information, Roomed patients, Checked their intrathecal pump.
- Provided educational documents and pamphlets to patients.
- Prepared and maintained accurate digital health records for patients.
- Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Obtained Cures needed for each patient that was going to be seen
- Requested Imaging reports, set up rooms for pump fill, set up ultrasounds for providers,
- Performed MRSA swab testing on patients
- I called providers in regards to peer to peers and connected them to doctor.
- Stoked rooms to be ready for the next day,
- Developed and managed accurate and confidential patient records.
Medical Assistant
Palm Medical Group Inc
05.2018 - 09.2019
- Prepared and administered medications to alleviate patient symptoms
- Implemented care and efficiency improvements to support and enhance office operations
- Did sports physicals for kids ages 8 and up
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes
- Collected all pertinent data and calculations to aid physician in interpreting results
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records
- Explained procedures to patients to reduce anxieties and increase patient cooperation
- Maintained detailed records of test results by entering data and patient information into computer
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation
- Assisted with routine checks and diagnostic testing by collecting and processing specimens
- Collected and documented patient medical information such as blood pressure and weight
- Prepared blood, urine, stool and sputum lab specimens for diagnostic evaluation
- Performed clerical duties, such as word processing, data entry, answering phones and filing
- Measured patient spirometry
- Obtained accurate medical histories from patients, highlighting critical information
- Ensured collection of lab specimens by appropriate lab courier
- Escorted patients to examination rooms
- Documented vital signs and health history for patients every
- Completed clinical procedures and gathered patient data for interpretation by physician
- Prepared initial patient charts for admission
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted
- Sanitized, restocked and organized exam rooms and medical equipment
- Directed patients to exam rooms, fielded questions and prepared for physician examinations
- Welcomed patients and inquired about wellbeing since last treatment
- Tested and recorded blood glucose levels
- Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy
- Assisted physicians in follow-through of care
- Ordered and prepared reagents and supplies
- Obtained pre- and post-treatment vital signs and weight
- Conducted machine safety checks according to facility policy
- Assessed, documented and monitored vital signs for more than 50 patients per day
Medical Assistant Extern
Fogg Maxwell Lanier & Remington Eye Care
02.2018 - 05.2018
Sorter
GAP PACIFIC DISTRIBUTION CENTER
03.2016 - 12.2017
Bakery Dispatcher
VALLARTA SUPERMARKET
06.2015 - 03.2016
Babysitter
BABYSITTING CELESTE ESTES
08.2012 - 05.2013
- Cooked nutritious meals for family of 6 each to promote healthy diet
- Built relationships with children by regularly discussing school, friends and favorite activities
- Cared for up to 4 children ranging in age from newborn to 6 years old
- Cleaned and tidied living room and playroom after activities
Education
Certificate - GENERAL STUDIES
Brightwood College
Fresno, CA05.2013
High School Diploma - General Studies
Garden City High School
Garden City, KS2013
Skills
- Fluent in Spanish
- Type 26 WPM
- EKG's
- Phone etiquette
- Simple dressings
- Charting and clinical documentation
- CPR/BLS/First Aid Certified
- Venipuncture and phlebotomy
- Filing
- Front Desk Operations
- HIPAA guidelines
- Office Supplies and Inventory
- Co-Payment Collection
- Telephone Etiquette
- Insurance Verification
- Appointment Scheduling
- Inpatient Care
- Patient Scheduling
- Administering Medications
- Electronic Medical Record
Accomplishments
- Recognized for going above and beyond the call of duty
- Recognized for outstanding dedication to patient care
- Vitals Testing
Measured average of 30 patients' weight, height, body temperature, pulse rate and blood pressure daily
Timeline
Environmental Services Housekeeper
Ossian Health and Rehabilitation Center
11.2023 - Current
Front Desk Receptionist
Vic Vaughan Toyota of Boerne
05.2023 - 08.2023
Medical Assistant/Receptionist
Hopscotch Health Children's Urgent Care
07.2021 - 04.2023
Youth Care Worker
Asset
04.2021 - 06.2021
Medical Administrative Assistant
California Advanced Pain And Spine Specialist
11.2020 - 02.2021
Medical Assistant
Palm Medical Group Inc
05.2018 - 09.2019
Medical Assistant Extern
Fogg Maxwell Lanier & Remington Eye Care
02.2018 - 05.2018
Sorter
GAP PACIFIC DISTRIBUTION CENTER
03.2016 - 12.2017
Bakery Dispatcher
VALLARTA SUPERMARKET
06.2015 - 03.2016
Babysitter
BABYSITTING CELESTE ESTES
08.2012 - 05.2013
Certificate - GENERAL STUDIES
Brightwood College
High School Diploma - General Studies
Garden City High School
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