Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Yadira Santiago-Chavez

Naples

Summary

Dynamic and results-driven professional with extensive experience at NCH Rooney Heart Institute, excelling in customer service and appointment scheduling. Proven ability to manage electronic health records and maintain confidentiality while enhancing patient satisfaction. Bilingual in Spanish, adept at conflict resolution and team collaboration to optimize operational efficiency.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Patient Service Representative

NCH Rooney Heart Institute
Naples
02.2025 - Current
  • Scheduled patient appointments using electronic health record systems.
  • Answered incoming calls in a professional manner.
  • Adhered to HIPAA regulations when handling confidential patient information.
  • Inputted patient demographic data into electronic health record system.
  • Supported hospital and clinic operations using customer service skills and detailed system knowledge.
  • Utilized technology and specialized software to maximize productivity.

Fulfillment Expert

Target
Naples
07.2023 - 01.2025
  • Managed inventory levels to ensure product availability for customers.
  • Operated fulfillment systems to process online orders efficiently.
  • Collaborated with team members to maintain a clean and organized workspace.
  • Inspected products for quality assurance before shipping to customers.
  • Ensured that all products were properly labeled prior to being shipped out from the warehouse.

Customer Service Cashier

Walgreens
Naples, FL
01.2023 - 06.2023
  • Processed customer transactions efficiently using point-of-sale systems.
  • Assisted customers with product inquiries and store navigation.
  • Collaborated with team members to restock shelves as needed.
  • Complied with all health and safety regulations while performing job duties.
  • Addressed customer questions and concerns regarding products and services.

Food Service Worker

Tropical Smoothie Cafe
Naples
12.2021 - 10.2022
  • Prepared and blended smoothies according to standard recipes.
  • Maintained cleanliness and organization of food preparation areas.
  • Assisted customers with menu selections and food orders.
  • Operated kitchen equipment, ensuring safe and proper usage.
  • Collaborated with team members to ensure smooth operations during peak hours.

Education

High School Diploma -

Golden Gate High School
Naples
05-2023

Some College (No Degree) -

Florida SouthWestern State College
Naples, FL

Skills

  • Customer service
  • Appointment scheduling
  • Conflict resolution
  • Electronic health records
  • Data entry
  • Team collaboration
  • Inventory management
  • Phone etiquette
  • Healthcare industry
  • FLUENT IN SPANISH
  • Records maintenance

Certification

  • BLS-certification

Languages

Spanish
Professional

References

- Nicole Garcia

Phone Number: 239-580-7415

Email: Nilo120704@gmail.com

Timeline

Patient Service Representative

NCH Rooney Heart Institute
02.2025 - Current

Fulfillment Expert

Target
07.2023 - 01.2025

Customer Service Cashier

Walgreens
01.2023 - 06.2023

Food Service Worker

Tropical Smoothie Cafe
12.2021 - 10.2022

High School Diploma -

Golden Gate High School

Some College (No Degree) -

Florida SouthWestern State College

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