Yadira Santiago-Chavez
Naples,FL
Summary
Offering strong communication and organizational abilities, eager to learn and develop in professional environment. Brings ability to pick up new tasks quickly and adapt to various responsibilities efficiently. Ready to use and develop administrative and customer service skills.
Overview
4
4
years of professional experience
Work History
Fulfillment Expert
Target
07.2023 - Current
- Interacted with guests in friendly and knowledgeable way.
- Picked and packed order items.
- Collaborated with team members to meet daily targets, contributing to overall company success and growth.
- Greeted customers and directed to requested products.
- Enhanced customer satisfaction with timely processing and shipping of orders, ensuring prompt delivery to clients.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Reviewed order slips, picked products and staged merchandize to be shipped.
Customer Service Cashier
Walgreens
01.2023 - 06.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Performed cash, card, and check transactions to complete customer purchases.
- Processed customer orders and accurately handled payment transactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed and managed relationships with customers to increase customer loyalty.
- Answered product questions using knowledge of sales and store promotions.
- Redeemed coupons to discount purchases.
Food Service Worker
Tropical Smoothie Cafe
12.2021 - 10.2022
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Cleaned and organized kitchen, dining and service areas.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Greeted customers at counter to fulfill requests and answer questions.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
Food Service Worker
Subway
06.2021 - 12.2021
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Monitored food quality and freshness throughout day.
- Greeted customers and answered inquiries regarding menu items and specials.
- Learned other teammates' work tasks to train as backup.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Set up and broke down food service lines quickly to maintain service flow.
Education
No Degree -
Florida Southwestern State College
Naples, FL05-2028
High School Diploma -
Golden Gate High School
Naples, FL05-2023
Skills
- Physical stamina
- Goal setting and prioritization
- Inventory recordkeeping
- Product labeling
- Light maintenance
- Product picking
- Cash register operations
- Mentoring and training
- Packing and shipping
- Retail merchandising
- Work area maintenance
- Storage organization
- Stocking
- Product inspection
- Inventory audits
- Dependable and reliable
- Box building and packing
- Patience and empathy
- Work ethic and integrity
- Customer assistance
- Written and verbal communication
- Order taking
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Fulfillment Expert
Target
07.2023 - Current
Customer Service Cashier
Walgreens
01.2023 - 06.2023
Food Service Worker
Tropical Smoothie Cafe
12.2021 - 10.2022
Food Service Worker
Subway
06.2021 - 12.2021
No Degree -
Florida Southwestern State College
High School Diploma -
Golden Gate High School
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