Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yadira Santos

Hollywood,FL

Summary

Dedicated and detail-oriented professional with over a decade of experience in the aviation industry. Proven track record of providing exceptional customer service, managing administrative tasks efficiently, and collaborating with team members to ensure smooth operations. Seeking to leverage my skills and expertise in a challenging role within the aviation or hospitality sector.

Overview

14
14
years of professional experience

Work History

CSA/Billing Administrator

Ultra Aviation, Miami International Airport
03.2015 - Current

- Provided VIP services and concierge assistance to high-end clients, ensuring exceptional customer satisfaction

- Streamlined billing processes, resulting in a 20% increase in accuracy and efficiency

- Developed and maintained relationships with vendors and suppliers in exclusive high-end areas

- Received Employee of the Month award for outstanding performance and dedication

Flight Attendant

World Atlantic Airlines
02.2010 - 05.2014

World Atlantic Airlines - Flight Attendant

- Specialized in VIP services and concierge assistance for high-end passengers, ensuring top-tier service

- Managed cabin operations with a focus on high-end guest service and cleanliness

- Received multiple commendations for professionalism and service excellence from high-end passengers

- Collaborated with flight crew to handle in-flight emergencies and incidents with precision

Education

Medical Assistant - Medical Assisting

ATI College of Health
Miami, FL
08.2008

Skills

    - VIP services and concierge assistance expertise for high-end clients

    - Problem-solving and adaptability in fast-paced environments

    - Strong communication and interpersonal skills

    - Exceptional customer service and attention to detail

    - Ability to learn and lead and assisting in Training and mentoring staff

Languages

English
Spanish

Timeline

CSA/Billing Administrator

Ultra Aviation, Miami International Airport
03.2015 - Current

Flight Attendant

World Atlantic Airlines
02.2010 - 05.2014

Medical Assistant - Medical Assisting

ATI College of Health
Yadira Santos