Yadira Santos
Hollywood,FL
Summary
Dedicated and detail-oriented professional with over a decade of experience in the aviation industry. Proven track record of providing exceptional customer service, managing administrative tasks efficiently, and collaborating with team members to ensure smooth operations. Seeking to leverage my skills and expertise in a challenging role within the aviation or hospitality sector.
Overview
14
14
years of professional experience
Work History
CSA/Billing Administrator
Ultra Aviation, Miami International Airport
2015.03 - Current
- Provided VIP services and concierge assistance to high-end clients, ensuring exceptional customer satisfaction
- Streamlined billing processes, resulting in a 20% increase in accuracy and efficiency
- Developed and maintained relationships with vendors and suppliers in exclusive high-end areas
- Received Employee of the Month award for outstanding performance and dedication
Flight Attendant
World Atlantic Airlines
2010.02 - 2014.05
World Atlantic Airlines - Flight Attendant
- Specialized in VIP services and concierge assistance for high-end passengers, ensuring top-tier service
- Managed cabin operations with a focus on high-end guest service and cleanliness
- Received multiple commendations for professionalism and service excellence from high-end passengers
- Collaborated with flight crew to handle in-flight emergencies and incidents with precision
Education
Medical Assistant - Medical Assisting
ATI College of Health
Miami, FL08.2008
Skills
- VIP services and concierge assistance expertise for high-end clients
- Problem-solving and adaptability in fast-paced environments
- Strong communication and interpersonal skills
- Exceptional customer service and attention to detail
- Ability to learn and lead and assisting in Training and mentoring staff
Languages
English
Spanish
Timeline
CSA/Billing Administrator
Ultra Aviation, Miami International Airport
2015.03 - Current
Flight Attendant
World Atlantic Airlines
2010.02 - 2014.05
Medical Assistant - Medical Assisting
ATI College of Health
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