Yadira Vazquez
Serving the Public
Lake Wales,FL
Summary
Pursuing an opportunity with a growing team. Strong interpersonal and analytical abilities with a disciplined approach to handling all types of requests. Bilingual in Spanish and Certified Notary.
Team player with strong oral and written communication skills. Analytical and a problem solver aptitude that is highly motivated. Proven leadership skills and 10+ years of customer service experience,
Overview
21
21
years of professional experience
Work History
Realtor/Certified Notary Signing Agent
Self-Employed
Lake Wales , FL
01.2009 - Current
- Prepared market analysis statistics and bid presentation for buyers and sellers.
- Advised and informed prospective clients on current market activities and conditions.
- Facilitated closing processes between lender, mortgage companies, buyers and sellers.
- Facilitated real estate purchases by reviewing listings, accompanying clients to properties and communicating sale conditions.
- Conferred with escrow companies, lenders, home inspectors and pest control companies, making sure that all terms and conditions are met prior to closing dates.
- Explained documents to customers and obtained signatures to meet closing requirements.
- Increased Client Pipeline monthly to ensure closing by 100%
- Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
Team Lead/Licensing Agent
ISGN/First Source Corporation
Palm Bay , FL
11.2015 - 06.2017
- Organized and prioritized incoming work orders, optimizing team workflows and resources to handle dynamic demands.
- Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.
- Developed and monitored weekly staff schedules.
- Interviewed, hired and trained new quality customer service representatives.
- Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
- Supervised team of 15 employees to ensure up to date knowledge on current government guidelines for conventional, FHA & VA loans.
- Coached team members in techniques necessary to complete job tasks.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Quality Assurance Specialist
TD Bank
Mount Laurel , NJ
10.2010 - 10.2015
- Promoted multiple time during tenure with TD Bank
- Monitored QA procedures for adherence by employees, notifying personnel of non-compliance issues.
- Contributed to business growth by confirming customer satisfaction with service and quality.
- Implemented financial data analysis
- Partnered and consulted with Better Business Bureau and regulatory agencies to solve complaints filed by customers and deliver exceptional customer care.
- Increased process improvement initiatives by troubleshooting problems for corrective action to boost functionality and workflow by over 50%.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
Skills
- Organizational skills
- Strong problem solver
- Meticulous attention to detail
- MS Office proficiency
- Effective communication
- Bilingual in Spanish
- Multi-tasker
- Attention to Detail
- Team player and motivator
Community Service & Affiliations
- Member of (EPCAR) East Polk County Association for Realtors
- Member of (NNA) National Notary Association
- Dinner Lake Shores HOA - volunteer as Secretary
- Dinner Lake Shores Transition Team
- Project HOME - Homeless Shelter Volunteer
Licenses
- FL Licensed Realtor - 2017
- FL Licensed CAM (Community Association Manager) 2018
- Fl Insurance & Annuities - 2019
- FL Licensed Notary & Signing Agent - 2009
Languages
Spanish
Native or Bilingual
Timeline
Team Lead/Licensing Agent
ISGN/First Source Corporation
11.2015 - 06.2017
Quality Assurance Specialist
TD Bank
10.2010 - 10.2015
Realtor/Certified Notary Signing Agent
Self-Employed
01.2009 - Current
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