YADIRA VEGA
Temple,USA
Summary
Bilingual professional with over 10 years of experience bridging the gap between direct patient care and high-end customer service. Expert at optimizing the patient experience through clear communication and efficient schedule management. Proven ability to resolve conflicts in high-pressure environments while consistently maintaining a compassionate and professional approach.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Cuidadora/ Enfermera
Fundación Casa de Campo
Caguas, PR
10.2017 - 12.2025
- Assisted residents in activities of daily living to maintain health and dignity.
- Maintained a clean environment for patients by following proper infection control protocols.
- Assisted residents in and out of bed and wheelchairs, using safe lifting and transferring techniques.
- Provided compassionate care to elderly patients, adapting to their individual needs and preferences.
- Responded quickly to emergency situations and provided necessary first aid.
- Utilized problem solving techniques to resolve challenging situations in a timely manner.
Customer Service
Supermercados Selectos
Caguas PR
02.2023 - 08.2023
- Provided exceptional customer service through active listening techniques, empathic communication methods.
- Collaborated with other areas to provide quality, seamless customer service.
- Cashier
- Preformed temperatures checks on ovens prior to use in order to maintain proper cooking temperatures.
- Cleaned and organized bakery display cases, shelves and equipment.
- Checked product sell-by dates for freshness, rotating out out old products.
HHA/ALL
Hospicio Luz Celeste
Caguas, PR
11.2020 - 05.2022
- Assisted with activities of daily living including bathing, grooming, feeding, toileting and transferring of clients.
- Offered companionship and emotional support to clients while assisting with daily tasks.
- Prepared beds and changed linens, maximizing patient comfort.
- Successfully managed multiple tasks simultaneously while providing quality service to all clients in a timely manner.
- Utilized excellent time management skills to ensure that all assigned duties were completed within the specified timeframe.
Manager's Assistant
SUBWAY Restaurants
Caguas PR/ Pembroke Pines Fl
04.2015 - 07.2016
- Cashier
- Monitored inventory
- Money management
- Resolved customer complaints and handled refunds and to promote satisfaction.
- Answered telephone to give information to callers, take messages.
Education
PCT/ Diploma -
Florida Career College
FLGED -
Centro Guvernamental
PR01-2012
Skills
- Phlebotomy
- Daily living assistance
- CPR
- Alzheimer’s patient care
- Hospice services
- Multitasking
- First aid and safety
- Problem-solving
- Time management
- Patient care
- Dementia care
- Relationship building
Certification
- First Aid/CPR/AED
- Beauty
- Driver License
LANGUAGES
Spanish, English
Bilingual
Timeline
Customer Service
Supermercados Selectos
02.2023 - 08.2023
HHA/ALL
Hospicio Luz Celeste
11.2020 - 05.2022
Cuidadora/ Enfermera
Fundación Casa de Campo
10.2017 - 12.2025
Manager's Assistant
SUBWAY Restaurants
04.2015 - 07.2016
PCT/ Diploma -
Florida Career College
GED -
Centro Guvernamental