Summary
Overview
Work History
Education
Skills
Certification
Timeline
AdministrativeAssistant

Yadira Villafane

Santa Ana,CA

Summary

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Manager

National Vision Inc
Anaheim, California
10.2012 - Current
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Approved regular payroll submissions for employees.
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised guests at front counter, answering questions regarding products.
  • Coached sales associates on product knowledge by using wide variety of training tools.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Resolved customer service issues promptly.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.

Optician

LensCrafters
Santa Ana, CA
08.2004 - 08.2008
  • Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
  • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
  • Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction.
  • Measured patients' faces for bridge, eye size and temple length to select comfortable frames.
  • Contacted patients when eyeglasses or contact lenses arrived in store and to assist with final fitting.
  • Recorded measures accurately and placed orders with eyeglass manufacturers.
  • Adjusted frames to fit patient faces by bending and shaping with hands, tools and heat.
  • Adjusted and repaired new and previously purchased frames to satisfy customer demands.
  • Helped clients try on and select new frames and recommended lens options to meet specific needs.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Used internal software to process reservations, check-ins and check-outs.
  • Monitored office supplies by checking inventory and placing orders.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Evaluated patient histories, complaints and current symptoms.

Optician

Vista Optica
Irvine, CA
11.2000 - 02.2002
  • Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
  • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
  • Instructed patients on proper insertion, removal and cleaning techniques for contact lenses.
  • Measured patients' faces for bridge, eye size and temple length to select comfortable frames.
  • Contacted patients when eyeglasses or contact lenses arrived in store and used [Tool] to assist with final fitting.
  • Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers.
  • Adjusted and repaired new and previously purchased frames to satisfy customer demands.
  • Adjusted frames to fit patient faces by bending and shaping with hands, tools and heat.
  • Educated clients about how to adapt to, wear and care for eyeglasses.
  • Prepared work orders outlining all specifications for new lenses and frames.
  • Evaluated completed lenses to check compliance with customer specifications and accuracy against orders.
  • Completed facial measurements such as temple length, bridge size and vertex distance.

Education

Psychology

Irvine Valley College
Irvine, CA

Skills

  • Employee Coaching and Motivation
  • Business Management Principles
  • Cost Management
  • Corporate Social Responsibility
  • Sales Activities
  • Administration and Reporting
  • Sales Strategies
  • Greet Guests
  • Customer Service
  • Quality Standards
  • Managing Cash Register
  • Managing Employee Relations
  • Performance Tracking and Evaluations
  • Scheduling and Coordinating
  • Managing Operations and Efficiency
  • Issue and Conflict Resolution
  • Managing Reception
  • Job Assignments
  • Organizational Policies
  • Budgeting and Resource Management
  • Managed Care
  • Reconciling Cash Drawers
  • Sales and marketing

Certification

  • Certified Optometric Technician , National Vision Inc.

Timeline

Manager

National Vision Inc
10.2012 - Current

Optician

LensCrafters
08.2004 - 08.2008

Optician

Vista Optica
11.2000 - 02.2002

Psychology

Irvine Valley College

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Yadira Villafane