Yadira Yanez
Richmond
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
17
17
years of professional experience
Work History
Human Resources Specialist
Frost-Arnett Company
02.2023 - Current
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
- Streamlined exit interview processes, gathering insights to improve employee satisfaction and retention strategies.
HR TALENT ACQUISITION
Frost-Arnett Company
05.2022 - 01.2023
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Partnered with HR leadership to ensure compliance with federal, state, and local labor laws throughout the recruitment process.
- Evaluate resumes, interviewed and present qualified candidates to hiring managers and solicit feedback to refine recruiting strategy
- Develop and maintain a strong working relationships with executives, HR team and hiring managers to collaborate and produce consistent results
- Conducted thorough pre-employment screenings for potential hires, including background checks and reference verifications.
THIRD PARTY TRAINER
Frost-Arnett Company
07.2017 - 05.2022
- Mentored new hires, resulting in stronger staff development and increased productivity
- Monitored participant workflow and behaviors throughout training process
- Scheduled and taught in class and virtual classes to increase learning opportunities
- Gathered and organized supplementary material to support structured lessons
Collector Mentor
Frost-Arnett Company
08.2013 - 07.2017
- Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
- Developed strong relationships with clients, fostering trust and facilitating successful account resolutions.
VISUAL MERCHANDISER
Sports Authority
10.2012 - 07.2013
- Monitored and replenished display inventory and restructured according to available stock
- Enhanced overall store appearance by applying careful consideration to product and display locations
- Created interior displays to promote products in alignment with corporate sales objectives
- Promoted seasonal products and trends to move stock and prepare for incoming inventory
CUSTOMER SERVICE REPRESENTATIVE
Curt Manufacturing Inc.
02.2011 - 03.2012
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered constant flow of customer calls with minimal wait times
- Responded to customer requests for products, services and company information
SHIFT SUPERVISOR
CVS/Pharmacy
06.2007 - 08.2010
- Completed store opening and closing procedures and balanced tills
- Responded to and resolved customer questions and concerns
- Helped store management meet standards of service and quality in daily operations
Education
High School Diploma -
George Bush High School
Richmond, TX05.2007
Skills
- HR policies and procedures
- Recruiting
- Friendly, Positive Attitude
- Attention to Detail
- Multitasking Abilities
- Team training and development
- Customer Service
- Problem-Solving
- Sales Development
- Department operations
- Call center experience
- Management collaboration
Languages
Spanish
Native or Bilingual
Software
Microsoft Office
Timeline
Human Resources Specialist
Frost-Arnett Company
02.2023 - Current
HR TALENT ACQUISITION
Frost-Arnett Company
05.2022 - 01.2023
THIRD PARTY TRAINER
Frost-Arnett Company
07.2017 - 05.2022
Collector Mentor
Frost-Arnett Company
08.2013 - 07.2017
VISUAL MERCHANDISER
Sports Authority
10.2012 - 07.2013
CUSTOMER SERVICE REPRESENTATIVE
Curt Manufacturing Inc.
02.2011 - 03.2012
SHIFT SUPERVISOR
CVS/Pharmacy
06.2007 - 08.2010
High School Diploma -
George Bush High School
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