Yadira Lara
Ridgewood,NY
Summary
Experienced and dedicated Administrative Support Assistant, former Police Officer, and Immigration Paralegal with over 15 years of proven skills in dealing with the general public and handling high-stress situations.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Bilingual Spanish Administrative Support Asst
Mecklenburg County Department Of Social Services
10.2022 - 02.2024
- Directed customer contact at the Front Desk and Information Desk.
- Assisted customers with logging onto shared computers, as well as triage customers calling the agency.
- Managed online, mail-in applications and renewals.
- Managed email proxy boxes, faxes.
- Registered applications/renewals in NCFAST system.
- Entered, assigned, and worked tasks through our "CURRENT" workload management system.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Assisted coworkers and staff members with special tasks on daily basis.
STAY-AT-HOME MOM
Self Employed
05.2009 - 07.2021
- Managed household finances and created daily routine
- Taught children Spanish above regular age proficiency level
- Actively participated in PTA meetings and functions.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
POLICE OFFICER
NYPD
07.2002 - 04.2009
- Patrolled and protected Brooklyn's most challenging neighborhoods for 7 years
- Performed foot and vehicle patrols of assigned areas to ensure the safety and rights of citizens
- Investigated criminal activity and collaborated with other assigned officers to collect information, interpret the situation, and respond appropriately
- Acted quickly in emergency situations and used expert judgement to proceed accordingly
- Worked with culturally diverse populations and served as protector of all
- Identified and arrested perpetrators for criminal acts
- Wrote citations and made arrests when necessary
- Completed thorough reports of recorded incidents
- Answered radio calls and served as a first responder to emergency scenes.
PARALEGAL ASSISTANT
Claude H. Kleefield Law Firm
09.1994 - 06.2002
- Prepared and filed affidavits, and immigration forms
- Conducted client interviews and all client intake services
- Trained new legal assistants on office equipment and job duties
- Interpreted (translated) and relayed legal information in a clear format for clients.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
Education
Some College Coursework Completed -
Borough of Manhattan Community College
New York, NYSkills
- Calm and Professional Under Pressure
- Courteous with Strong Service Mindset
- Issue and Complaint Resolution
- Interpretation and Translation Services
- Patient and Empathetic
- Ability To Multitask
- Customer Service
- Coordination and organization
- Judgement and decision making
Certification
- Behavior Science Course Certificate
- Tactics and Firearms Training
- Police Academy Basic Training
- Family and Hardship Immigration Law
Timeline
Bilingual Spanish Administrative Support Asst
Mecklenburg County Department Of Social Services
10.2022 - 02.2024
STAY-AT-HOME MOM
Self Employed
05.2009 - 07.2021
POLICE OFFICER
NYPD
07.2002 - 04.2009
PARALEGAL ASSISTANT
Claude H. Kleefield Law Firm
09.1994 - 06.2002
Some College Coursework Completed -
Borough of Manhattan Community College
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