Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yadira Lizbeth Estevis

Houston,TX

Summary

Looking for a fulfilling role within an established company. With 10+ years of experience in client-focused roles, I've developed strong communication, problem-solving, and organizational skills. Seeking to transition these skills into a banking role focused on service, trust, and efficiency.

Overview

5
5
years of professional experience

Work History

Fulfillment Specialist

Nordstrom
Houston, TX
11.2020 - 04.2026
  • Fulfill online orders as sent in by Nordstrom's system by keeping track of delivery dates, product departments and proper shipping procedures.
  • Assist customers on the sales floor by answering questions, locating merchandise, and ensuring a positive shopping experience.
  • Contribute to repeat business by providing reliable and friendly customer service

Member Service Representative

Devoted
Houston, TX
11.2025 - 03.2026
  • Provided customer support to Medicare Advantage members by resolving inquiries related to benefits, eligibility, and provider networks.
  • Handled inbound and outbound calls while maintaining compliance with HIPAA and company regulations.
  • Collaborated with care teams, providers, and internal departments to ensure timely issue resolution.

Senior Customer Support Specialist

FEMA
Denver, CO
10.2024 - 11.2025
  • Handled high-volume inbound calls, resolved escalated customer issues with professionalism and empathy
  • Reviewed and processed case files, ensuring accuracy and completeness of documents
  • Supported team operations by assisting with advanced case issues and workflow management

Education

Associate of Science - Psychology

Houston Community College
Houston, TX

High School Diploma -

James Madison High School
Houston
05-2014

Skills

  • Interpersonal Critical Thinking
  • Microsoft Office, Excel and Word
  • Fluent in Spanish
  • Time Management
  • Collaboration and Teamwork

Timeline

Member Service Representative

Devoted
11.2025 - 03.2026

Senior Customer Support Specialist

FEMA
10.2024 - 11.2025

Fulfillment Specialist

Nordstrom
11.2020 - 04.2026

Associate of Science - Psychology

Houston Community College

High School Diploma -

James Madison High School