Yadiris Bonilla
Clinton,MA
Summary
Motivated professional, ready to perform an excellent job in my working area, developing my abilities and knowledge; allowing me to acquire new experiences and skills while having the opportunity to contribute to the continued growth and success of the company.
Overview
18
18
years of professional experience
Work History
Facilities Dispatch Coordinator
EG - America
Westborough, MA
09.2021 - 01.2024
- Triage, prioritization, and routing of service requests to the appropriate internal or external service providers.
- Primary liaison between the customer and various departments providing support to vendors and internal technicians to determine availability and capabilities to complete service requests.
- Provide support to Facility Managers by providing assistance with capital project administration, where responsibilities would include sourcing vendor proposals, coordinating capital expenditure authorization, and updating budget templates.
- Work closely with peers and cross functional teams to drive resolution while providing excellent customer service to all.
Shipping Supervisor / City Counter Counterperson
O’Reilly Auto Parts
Devens, MA
10.2016 - 07.2020
- Manage the day-to-day operations of the department.
- Identify and anticipate problems, challenges and opportunities.
- Analyze data and management reports; influence change if needed.
- Deliver excellent customer service by building and maintaining relationships.
- Answer calls from stores to put orders in for product, and/or help stores find missing products.
Commercial Manager / Inventory Specialist / Parts Sales Manager
Auto Zone
Clinton, MA
10.2005 - 09.2015
- Supervisor of the store general and/or commercial operations and responsible for the performance of my working team. Mediator of conflicts or situations between employees and/or clients.
- In charge of the internal audits and work side by side with the loss prevention department.
Education
Criminology, Department of Human and Social Sciences
Turabo University
12.2005
Computer Information Systems, Department of Business Administration
Turabo University
12.2003
Skills
- Leadership
- Customer service oriented
- Written and verbal communication
- Creativity
- Good interpersonal relations
- Work under pressure
- Ability to work independently
- Time and task management
- Computer skills
- Fully bilingual (English and Spanish)
References
Available upon request
Timeline
Facilities Dispatch Coordinator
EG - America
09.2021 - 01.2024
Shipping Supervisor / City Counter Counterperson
O’Reilly Auto Parts
10.2016 - 07.2020
Commercial Manager / Inventory Specialist / Parts Sales Manager
Auto Zone
10.2005 - 09.2015
Criminology, Department of Human and Social Sciences
Turabo University
Computer Information Systems, Department of Business Administration
Turabo University
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