YADISSA MIRIAM ESTEFAN
Miami,Fl
Summary
Proven leader and bilingual professional, adept in reservation management and fostering client rapport, significantly enhancing customer satisfaction at First Services Residential. Excels in team supervision and leveraging advanced computer skills for operational efficiency. Demonstrates a strong commitment to hospitality services, ensuring seamless guest experiences and company success.
Overview
9
9
years of professional experience
Work History
Front Desk Supervisor
First Services Residential
Coral Gables, FL
04.2024 - Current
- Resolved customer complaints or answered customers' questions.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Assisted guests with inquiries and requests.
- Worked with room service, housekeeping, maintenance and security to meet all guest needs.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
- Resolved customer complaints promptly and efficiently.
- Resolved guest complaints promptly and followed-up to verify restored satisfaction.
- Interpreted and explained work procedures and policies to brief staff.
- Ensured that all safety regulations were followed at all times.
- Resolved conflicts between customers or staff members in a professional manner.
Recruitment Specialist
People Ready Staffing
New Bedford, MA
11.2020 - 08.2023
- Conducted initial phone screenings with prospective candidates.
- Screened resumes and applications to identify suitable candidates for open positions.
- Assisted in developing offers of employment including salary negotiation and benefit packages.
- Created and maintained a database of candidate information.
- Scheduled in-person interviews for management review.
- Conducted reference checks on shortlisted applicants to verify experience and background details.
- Prepared or maintained employment records using human resources management system software.
- Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
- Reviewed resumes and selected qualified applicants for further evaluation.
- Developed and implemented recruitment strategies to attract qualified candidates.
Concierge
HGreg
Doral, FL
09.2018 - 10.2020
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Responded to inquiries from potential customers via email and telephone.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Communicated with customers regarding complaint resolution status updates.
- Assessed customer claims, conducted research, and identified root causes of complaints.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Monitored incoming calls for quality assurance purposes.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Accounts Receivable Clerk
Doral Toyota
Doral, FL
07.2015 - 09.2018
- Received and recorded cash, checks and transfers.
- Generated monthly financial reports for management review.
- Assisted in developing and updating accounts receivable procedures.
- Sent copies of invoices and statements to customers to facilitate payment of outstanding invoices.
- Prepared monthly statements for customers and sent out reminder notices when necessary.
- Posted and verified entries to logs, spreadsheets or reports to update department records and accounting systems.
- Responsible for entering customer payments into the accounting software system.
- Reconciled customer accounts and resolved discrepancies.
- Processed posting and reconciling payments and addressed aged receivables.
- Matched orders with invoices and recorded required information.
Education
High School Diploma -
G Holmes Braddock Senior High
06.2010
Skills
- Dedicated and motivated to maintain customer satisfaction, and contribute to company success
- Proven ability to establish rapport with clients
- Reliable and driven, with strong time management, and prioritization abilities
- Advanced computer skills
- Bilingual in English and Spanish
- Team building and supervision
- Hospitality services
- Team building
- Word processing
- Time management
- Strong leadership
- Reservation management
Languages
Spanish
Professional
English
Professional
Timeline
Front Desk Supervisor
First Services Residential
04.2024 - Current
Recruitment Specialist
People Ready Staffing
11.2020 - 08.2023
Concierge
HGreg
09.2018 - 10.2020
Accounts Receivable Clerk
Doral Toyota
07.2015 - 09.2018
High School Diploma -
G Holmes Braddock Senior High
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