Ya'Donis Hatcher
Miami,FL
Summary
Dynamic and dedicated professional with extensive experience as a Correctional Officer at the Department of Corrections. Proven expertise in crisis management and conflict resolution, successfully reducing contraband incidents through vigilant monitoring. Skilled in emergency response and inmate supervision, fostering a secure environment while mentoring new officers.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Tax Preparer
Tax Angelz
01.2022 - Current
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Increased client satisfaction by providing accurate and timely tax preparation services.
- Assessed client tax situations to determine best filing options.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Built strong rapport with clients through clear communication and regular updates on the status of their tax filings.
Correctional Officer
Department of Corrections
09.2014 - 06.2025
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
Security Officer
US Security
09.2013 - 09.2014
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Call Center Representative
Alorica
06.2012 - 03.2013
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Cashier
Publix
09.2009 - 06.2012
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
No Degree - Business Administration
Miami Dade College
Miami, FLHigh School Diploma -
Miami Southridge Senior High School
Miami, FL01-2008
Skills
- First aid training
- Emergency response
- De-escalation techniques
- Conflict resolution skills
- Inmate supervision
- Correctional facility procedures
- Policy enforcement
- Restraint techniques
- Inmate monitoring
- Safety and security enforcement
- Self-defense tactics
- Search and seizure procedures
- Observation
- Contraband seizure
- Safety
- Security procedures
- Trained in defensive tactics
- Stress tolerance
- Facility security
- Crisis management
- Weapons training
- Prisoner transport
- CCTV monitoring
- Crisis intervention training
- Central and pod control
- Booking procedures
- Gang awareness
- Firearm operations trained
- Search procedures
- Emergency management
- Mentorship
- Cultural sensitivity
- File and record maintenance
- Evidence preservation
- Records management
- Inmate behavior modification tactics
Certification
- Certified Correction Officer, Department of Corrections - [2014-2025]
Timeline
Tax Preparer
Tax Angelz
01.2022 - Current
Correctional Officer
Department of Corrections
09.2014 - 06.2025
Security Officer
US Security
09.2013 - 09.2014
Call Center Representative
Alorica
06.2012 - 03.2013
Cashier
Publix
09.2009 - 06.2012
No Degree - Business Administration
Miami Dade College
High School Diploma -
Miami Southridge Senior High School
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