Yadrian Ledo Garcia
Tampa,FL
Summary
Focused on performing high-quality repair service work on different types of cellular devices. Highly motivated, analytical and productive with strong history of meeting production goals and satisfying customers. Good troubleshooting and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Cell Phone Repair Technician
CellfixInc
12.2022 - Current
- Specialized in repairing Type phones and frequently worked on other manufacturer models.
- Installed wiring, cabling and networking hardware on customer premises.
- Responded to service requests during and after business hours.
- Coordinated installation of new users and relocations of existing users.
- Removed, fixed and replaced components such as LCD screens, home buttons and charging ports.
- Erased user data, debugged application issues and refurbished devices for resale.
- Installed and configured new devices and system components.
- Excellent communication skills, both verbal and written.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Computer Repair Technician
Cl Computers
02.2022 - 12.2022
- Updated or installed software for customers to ensure computer efficiency.
- Assisted customers with new computer and accessory purchases.
- Checked in computers and performed diagnostics for repair.
- Performed functionality testing on various systems and applications to confirm suspected faults and malfunctions.
- Detected and corrected error messages within software and hardware reporting systems.
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
- Identified hardware issues caused by component failures using approved diagnostic tools.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Configured computers to network drivers and connected to printers and other peripheral equipment.
- Troubleshot devices to identify and solve issues with hardware or software performance.
- Followed detailed drawings or diagrams to correctly cable server rack.
- Documented repair processes and helped streamline procedures for future technical support actions.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Monitored, tracked and documented service support activity to assist future problem resolution.
- Applied corrective hardware solutions as problems arose and provided end-user training to enhance operations.
- Trained users to operate and manage hardware and software.
- Identified and eliminated computer viruses and threats, implementing measures to protect against future data breaches.
Phone Repair Technician
Manish
03.2018 - 01.2022
- Handled multiple simultaneous deployment projects against strict deadlines.
- Established and modified networks and computers at businesses, schools, government buildings, medical facilities and homes.
- Tested circuits and components of malfunctioning telecommunications equipment to isolate sources of malfunctions.
- Demonstrated equipment to customers and explained use, responding to inquiries or complaints.
- Installed, set up and repaired devices and system components.
- Ran wires between components and to outside cable systems.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Recognized by management for providing exceptional customer service.
- Planned and completed group projects, working smoothly with others.
Education
Bachelor of Science - Ingeniería Informatica
Universidad De Cienfuegos Carlos Rafael Rodríguez
Cienfuegos, CubaSkills
- User Technical Support
- Training and Presentations
- Hand and Power Tool Operation
- Complex Problem Solving
- New Systems Testing
- Problem Diagnostics
- Software Reinstallation
- Emergency Repair
- Attention to Detail
- Specification Interpretation
- Customer Relations
- Performance Analysis
- Equipment Configuration
- Component and Circuit Testing
- Parts Replacement
- Memory Installation
- Electrical Component Replacement
- Functionality Testing
- Machine Reassembly
- Hardware Repair
- Stock Control
- Hardware Installation
- Customer Feedback
- LCD Screen Replacement
- New Installations
- Battery Replacement
- Maintaining Clean Work Areas
- Assembly Instructions
- Returns Policies
- Camera Testing
- Inventory Control Processes
- Data Erasure
- Quality Control
- Component Replacements
- Customer Satisfaction
- Computer Networks
- Goal Management
- Troubleshooting Skills
- Quality Improvement
- Web Applications
- Office Operations
- Cell Phone Operating Systems
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
Cell Phone Repair Technician
CellfixInc
12.2022 - Current
Computer Repair Technician
Cl Computers
02.2022 - 12.2022
Phone Repair Technician
Manish
03.2018 - 01.2022
Bachelor of Science - Ingeniería Informatica
Universidad De Cienfuegos Carlos Rafael Rodríguez
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