Yadviga Frazier
Renton,WA
Summary
Customer Service Associate with five years of experience enhancing customer satisfaction and loyalty through attentive service and effective problem resolution. Skilled in cash handling, product merchandising, and fostering repeat business. Excels in employing consultative techniques to meet individual customer needs while keeping a clean, inviting environment.
Overview
11
11
years of professional experience
Work History
Logistics Analyst
Nordstrom
Renton, WA
10.2023 - 08.2025
- Conducted logistic analyses to streamline supply chain operations, delivering a 20% boost in delivery efficiency and measurable cost reductions.
- Collaborated with warehouse and operations teams to implement process improvements, reducing order-processing time.
Sales Associate
Nordstrom
Renton, WA
10.2023 - 08.2025
- Guided customers in selecting handbags, accessories, and luggage, driving a 15% increase in accessory upsells as a team.
- Updated merchandising displays to highlight new arrivals and promotions.
Customer Service Associate
Nordstrom
Renton, WA
10.2023 - 08.2025
- Managed returns and order pickups, ensuring accuracy and swift resolution of issues.
- Responded to in-person and phone inquiries, keeping a 95% customer satisfaction rating.
Sales Manager
AT&T Mobility
Renton, WA
01.2023 - 10.2023
- Developed and executed sales strategies to achieve revenue targets and enhance market share.
- Mentored and trained sales team, fostering professional development and improving performance metrics.
- Analyzed market trends to identify growth opportunities and adapt sales tactics accordingly.
- Established strong client relationships, resulting in increased customer loyalty and retention rates.
- Conducted regular performance evaluations, setting individual goals to align with company objectives.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Sales Associate
AT&T Mobility
Renton, WA
09.2021 - 10.2023
- Delivered exceptional customer service, enhancing client satisfaction and loyalty.
- Assisted in inventory management, ensuring accurate stock levels and product availability.
- Collaborated with team members to create engaging visual merchandising displays.
- Trained new associates on sales techniques and customer engagement strategies.
- Identified upselling opportunities, contributing to increased sales revenue.
- Led team meetings to discuss performance metrics and improve overall sales strategies.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Retail Associate
Deseret Industries
Cedar City, UT
01.2019 - 08.2020
- Helped customers across all departments, elevating satisfaction and encouraging repeat visits.
- Organized merchandise floor-sets to maximize product visibility and sales.
- Kept a clean, well-stocked sales floor for effortless customer access.
- Trained new associates on store policies and customer service standards.
- Organized merchandise displays to attract customer interest and drive sales.
- Resolved customer inquiries and complaints promptly, fostering positive relationships.
- Contributed to store safety protocols, ensuring compliance with health regulations.
Landscaper Laborer
Shon
08.2018 - 11.2018
- Cleared overgrowth, hazards, and debris from footpaths to improve safety and accessibility.
- Reviewed landscape designs to verify completeness and quality of installation.
- Executed weeding and general groundskeeping to uphold property standards.
- (privately operated landscaping)
- Collaborated with clients to design customized landscape solutions that meet their vision and budget.
Machine Operator
Funtime Inflatables
07.2018 - 09.2018
- Checked machine performance, finding malfunctions through auditory and vibration cues.
- Performed preventive maintenance after each run, minimizing downtime.
- Always followed company and OSHA safety protocols.
General Laborer
Express Employment Professionals
04.2016 - 06.2017
- Executed housekeeping tasks—sweeping, painting, power washing—to keep facility cleanliness.
Telemarketer
Convergys
Cedar City, UT
01.2015 - 01.2016
- Presented product features, pricing, and package options to prospective customers.
- Addressed inquiries and concerns, guiding clients toward informed purchase decisions.
- Handled inbound calls, directed messages, and eased call transfers efficiently.
Education
Bachelor of Arts - Anthropology
Southern New Hampshire University
Hooksett, NH05-2031
High School Diploma -
Wood River High School
Cedar City, UT05-2015
Skills
- Adaptable scheduling
- Self-motivated education
- Sales expertise
- Point-of-sale operation
- Customer issue management
- Analytical thinking
- Punctual and dependable
Additional Information
My preferred name is Alex.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Logistics Analyst
Nordstrom
10.2023 - 08.2025
Sales Associate
Nordstrom
10.2023 - 08.2025
Customer Service Associate
Nordstrom
10.2023 - 08.2025
Sales Manager
AT&T Mobility
01.2023 - 10.2023
Sales Associate
AT&T Mobility
09.2021 - 10.2023
Retail Associate
Deseret Industries
01.2019 - 08.2020
Landscaper Laborer
Shon
08.2018 - 11.2018
Machine Operator
Funtime Inflatables
07.2018 - 09.2018
General Laborer
Express Employment Professionals
04.2016 - 06.2017
Telemarketer
Convergys
01.2015 - 01.2016
Bachelor of Arts - Anthropology
Southern New Hampshire University
High School Diploma -
Wood River High School