Yae Kim
Roy,WA
Summary
Motivated individual seeking a new opportunity. Offering reliability, excellent communication skills and good judgment. Dedicated professional with a history of meeting company goals while utilizing consistent and organized practices. Skilled in working under pressure while adapting to new situations and challenges that best enhance the organizational brand.
Overview
16
16
years of professional experience
Work History
Personal Banker Officer /Teller Supervisor
Wells Fargo
07.2023 - Current
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Cultivated strong customer relationships by providing tailored advice and services.
- Analyzed customers' financial information to deliver personalized account guidance.
- Maintained in-depth product and service knowledge for well-informed customer advice.
- Adapted products and services to suit customers' changing financial circumstances.
- Trained new hires on customer service policies and procedures.
- Counted, verified and handled bank deposits and armored car transactions.
Home Mortgage Consultant
Wells Fargo
04.2019 - 01.2023
- Collaborated with and facilitated communications between borrowers and lenders to obtain ideal loans for home purchases.
- Assessed clients' financial data to determine loan suitability.
- Expanded Wells Fargo's client base by 891 in 3 years by employing marketing techniques.
- Worked with underwriters to fix application problems and resolve issues.
- Oversaw scheduling of timely loan closing to satisfy home builder and borrower needs.
- Presented, explained and processed home loan documents such to borrowers.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
Senior Mortgage Loan Officer
Bank of America
09.2010 - 03.2019
- Developed new business and marketplace presence
- Sold loans and analyzed credit using financial documents
- Generated sales and developed and trained new hires
- Explained very technical financial information to applicants in easy to understand language.
- Explained different types of loans pertaining to client situations.
- Worked with underwriters to fix application problems and resolve issues.
- Implemented sales strategies that established relationships with realtors and CPAs.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
Sales Manager
American Family Insurance
02.2008 - 09.2010
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Produced contracts, reports, letters, and proposals for clients.
- Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
- Created effective strategies to target new markets after researching and analyzing competitor behavior.
- Conducted research to target, engage and partner with suppliers, negotiating beneficial, cost-saving deals.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Education
Insurance Licensed -
Intellipass Insurance Education
Federal Way, WA03.1999
High School Diploma -
Federal Way High
Federal Way, WA06.1994
Skills
- Operate Mechanical Lifts
- Using Pneumatic Tools
- Defective Parts Disassembly
- Repair Knowledge
- Basic Print Reading Skills and Layout
- Inspection Documents
- Components Assembly
- Assembled Parts and Fabrication
- Hand Tools
- Riveting
- Install Work
- Engineering Schematics
- Basic Mechanics
- Blueprint Reading
- Electrical Components
- Plumbing System
- Working knowledge of Microsoft Office Software (Word, Excel, PowerPoint,)
- Home Mortgage Disclosure Act
- Property Evaluation
- Loan Processing Coordination
- Corporate Financial Statements
- Payment Schedule Computation
- Financial Advisement
- Wealth Planning
- Financial History Analysis
- Creditworthiness Determination
- Market Research
- Negotiation Tactics
- Government Standards
- Analyzing Details
- Complaint Handling
- Payment Collection
- Sales Forecasting
- Credit History Review
- Market Research Data Entry
- Sales Development
- Program Management
- Government Lending
- Public Speaking
- General Accounting
- Human resource
- Accounts payable and receivable
- Analytical and Critical Thinking
- Remote Video Conferencing
- Networking and Partnership Development
- Federal Statutes
- Field Inspection
- Project Management
- Regulatory Disclosure Preparation
- Financial Planning
- Relationship Building and Management
- Problem Solving
- Organizational Skills
- Risk Management
- Credit Assessment
- Computer Literacy
- Account Management
- Portfolio Management
- Business Development
- Banking Regulations
- Cash Handling
- Data Analysis
- Money Handling
Languages
Korean
Limited Working
English
Native or Bilingual
Timeline
Personal Banker Officer /Teller Supervisor
Wells Fargo
07.2023 - Current
Home Mortgage Consultant
Wells Fargo
04.2019 - 01.2023
Senior Mortgage Loan Officer
Bank of America
09.2010 - 03.2019
Sales Manager
American Family Insurance
02.2008 - 09.2010
Insurance Licensed -
Intellipass Insurance Education
High School Diploma -
Federal Way High
Similar Profiles
PATRICIA M. SCHERERPATRICIA M. SCHERER
Regional Bank Private Banker II at Wells Fargo Bank / Wells Fargo AdvisorsRegional Bank Private Banker II at Wells Fargo Bank / Wells Fargo Advisors
Andrew S. HollenbachAndrew S. Hollenbach
Collateral Valuation Analysis at Wells Fargo Home Mortgage and Wells Fargo Bank NACollateral Valuation Analysis at Wells Fargo Home Mortgage and Wells Fargo Bank NA
Laxmikanth ChittampallyLaxmikanth Chittampally
Senior Operational Processor at Wells Fargo India Solution PVT Ltd, Wells FargoSenior Operational Processor at Wells Fargo India Solution PVT Ltd, Wells Fargo
Mayank OberoiMayank Oberoi
Financial Accounting Associate/ Alteryx SME at Wells Fargo International Solutions Private LTD (Wells Fargo)Financial Accounting Associate/ Alteryx SME at Wells Fargo International Solutions Private LTD (Wells Fargo)
Lionel Martinez-perezLionel Martinez-perez
Business Owner at Perez Services Wa Finest FencingBusiness Owner at Perez Services Wa Finest Fencing