Yael Alvarez
Gaithersburg,MD
Summary
Currently, I’m working at Donation Nation Thrift Store with their eBay department. Once I apply for the new job and get accepted, I plan to leave my current position. I’ve already discussed this with my boss, and he’s supportive of my decision. I have experience in online reselling with a background in e-commerce, product sourcing, and customer relationship management. Specialize in identifying profitable products and successfully managing online stores. I also have experience in negotiation skills with suppliers and effective marketing strategies that increase sales. Previous work has led to significant growth in online store traffic and positive customer feedback.
Overview
3
3
years of professional experience
Work History
Online Reseller
Thrift Shop
Gaithersburg, MD
06.2022 - Current
- Managed inventory levels to ensure timely delivery of orders.
- Tested functionality of ecommerce platform prior to launch.
- Responded promptly to customer inquiries regarding order status updates.
- Provided customer service support via email, phone and live chat.
- Generated reports on sales performance, customer feedback and inventory status.
- Negotiated pricing terms with manufacturers for bulk purchases of merchandise.
- Updated website content regularly according to changing market conditions.
- Created detailed product descriptions including features, benefits and technical specifications.
- Developed marketing strategies to promote products across multiple channels including social media, email campaigns and web advertising.
- Managed shipping logistics for international orders.
- Analyzed sales data to identify trends in customer preferences.
- Composed images of products using video or still cameras, lighting equipment and editing software.
- Received and processed payments from customers using electronic transaction services.
- Calculated revenue, sales and expenses using financial accounting or spreadsheet software.
- Canceled orders based on customer requests or inventory or delivery problems.
- Composed descriptions of merchandise for posting to online storefronts, auction sites or other shopping websites.
Education
MBA - Business
Montgomery College
Rockville, MDSkills
- Product sourcing expertise
- Photography and editing
- Social media advertising
- Inventory management
- Online sales techniques
- Cross-platform selling
- Digital marketing proficiency
- E-commerce platforms
- Social media marketing
- Shipping management
Languages
English
Professional
Spanish
Professional
Timeline
Online Reseller
Thrift Shop
06.2022 - Current
MBA - Business
Montgomery College
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