Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yael Bruckman

Southfield

Summary

I am a healthcare professional with over 4 years of experience with a strong work ethic. I am highly experienced with patient advocacy and communication, as well as navigating complex medical environments, addressing patient concerns, and fostering positive relationships.

I have strong experience in navigating insurance companies, generating referrals and assisting with prior authorizations.

I have experience with managing patient's controlled medications and ensuring they have proper follow ups.

I strive to generate trust between the patient and health care team, and will serve as advocate for what is needed.

I consider myself loyal to my company, and will contribute to them to the best of my ability to help them grow.


Overview

4
4
years of professional experience

Work History

Medical Receptionist and Case Manager

Precious Health
05.2023 - Current
  • Coordinated patient scheduling, check-in, check-out.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Submitted out of network authorizations and followed up with insurance and hospitals to ensure proper patient care.
  • Developed strong relationships with insurance representatives to expedite approvals and resolve issues promptly.
  • Improved patient medication adherence by conducting comprehensive medication reviews and developing personalized care plans.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.

Patient Services and Patient Liaison

Refuah Health Center
06.2021 - 03.2023
  • Coordinated patient scheduling, check-in, check-out .
  • Facilitated communication between patients, families and healthcare providers to support comprehension.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, ensuring confidentiality at all times.
  • Conducted regular follow-up calls with discharged patients to monitor progress and provide additional support as needed.

Education

Completed Course - Graphic Design

Design Alive

High School

Darchei Torah
Southfield, MI
06-2017

Skills

  • Case management and Costumer service
  • Medical terminology
  • Insurance verification and prior authorizations
  • Medical appeals handling
  • Referrals
  • Organization and multitasking
  • Friendly and outgoing
  • Quick learner
  • Proficient in ECW, Office Practicum, Excel and Microsoft Word

Languages

Spanish
Native or Bilingual
Hebrew
Professional Working
Portuguese
Professional Working

Timeline

Medical Receptionist and Case Manager

Precious Health
05.2023 - Current

Patient Services and Patient Liaison

Refuah Health Center
06.2021 - 03.2023

Completed Course - Graphic Design

Design Alive

High School

Darchei Torah

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