Yael Segura
Tyler,TX
Summary
Results-driven professional with a strong desire to secure a full-time position that presents professional challenges and allows for the application of exceptional interpersonal skills, effective time management, and problem-solving abilities. Dedicated to taking on additional responsibilities to actively contribute to the achievement of team objectives.
Overview
15
15
years of professional experience
Work History
Payroll Specialist/HR Assistant
Green Acres Baptist Church
2023.02 - 2024.09
- Processed Bi-Weekly payroll for 200 hourly and salaried employees.
- Processed off cycle checks as needed
- Prepare payroll Journal entry report
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Resolved payroll discrepancies quickly and successfully.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Created new hire and termination documents for payroll.
- Maintained strict confidentiality of all payroll information and records.
- Managed payroll data entry and processing for 200 employees to comply with predetermined company guidelines.
- Maintained confidentiality of sensitive employee information while addressing payroll concerns or disputes.
- Collaborated with human resources to maintain up-to-date employee information for precise payroll calculations.
- Documented and processed all garnishments for bankruptcies, student loans, and child support orders.
- Collaborated with human resources, accounting and other departments to confirm payroll accuracy.
- Tracked employee vacation, sick and personal time.
- Updated employee files with new details such as changes in address or salary levels.
- Processed manual checks for employees in accordance with company policies.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Processed employee termination paperwork at direction of supervisory staff.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Helped employees register for benefits programs using online portals.
- Converted employee status from temporary to permanent.
- Implemented direct deposit options for employees, increasing convenience and improving overall satisfaction levels.
- Calculated wages, deductions and bonuses in accordance with company policies.
Administrative Assistant / Human Resources
Times Square Grand Slam
2019.02 - Current
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for all new employees
- Facilitated communication and coordination between employees and management to keep parties informed
- Adhered to federal and state guidelines and managed payroll and benefits for over 100 employees
- Provided resolution to complex and confidential issues
- Created organizational filing systems for records and correspondence
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Restocked supplies and submitted purchase orders to maintain stock levels
- Leveraged accounting software to manage expenses and keep track of finances.
Store Associate
Sam's Club
2018.06 - 2018.11
- Maintained customer satisfaction with quick and professional handling of product returns
- Worked with loss prevention in monitoring shopper behavior
- Informed customers of current store promotions to encourage additional sales purchases
- Greeted customers, helped locate merchandise and suggested suitable options
- Effectively located merchandise across various stores to address customer needs
- Increased sales and customer satisfaction through personalized servicing
- Displayed merchandise by arranging in appealing ways to boost sales.
Specialty Sales Associate
JCPenney
2009.08 - 2018.06
- Leveraged proven sales methods to increase revenue and surpass sales objectives
- Maximized business potential by providing excellent customer service and ensuring client retention
- Scheduled, updated and maintained product preparations and customer promotions
- Maintained customer promotional logs for product advertising campaigns
- Managed sales plan activities, promotions and product launches resulting in expanded revenues and branding.
Technical Support
Suddenlink
2016.07 - 2017.03
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
- Used ticketing systems to manage and process support actions and requests
- Responded promptly to incoming sales leads and requests for technical support
- Assisted customers in identifying issues and explained solutions to restore service and functionality
- Documented support interactions for future reference
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
Education
Eagle Academy Charter School
Tyler, TXSkills
- Bilingual English/Spanish
- Customer Service Oriented
- Administrative Duties
- Outlook
- Payroll Account Management
- Receptionist
- Microsoft Word
- Microsoft Excel
- Data Entry
- Quickbooks
- Sales Experience
- Cash Handling
- Accounting
- Bookkeeping
- Bank Reconciliation
- Reliable
- Trustworthy
- Fast Learner
- Courteous
- New Hire Orientation
- Termination Procedures
Fluentlanguages
- English
- Spanish
Languages
Spanish
Native or Bilingual
Timeline
Payroll Specialist/HR Assistant
Green Acres Baptist Church
2023.02 - 2024.09
Administrative Assistant / Human Resources
Times Square Grand Slam
2019.02 - Current
Store Associate
Sam's Club
2018.06 - 2018.11
Technical Support
Suddenlink
2016.07 - 2017.03
Specialty Sales Associate
JCPenney
2009.08 - 2018.06
Eagle Academy Charter School
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