YAESHA SMITH
Montgomery,USA
Summary
Detail-oriented and customer-focused professional with a strong background in customer service, compliance, and client relations. Skilled at assessing customer needs, while ensuring accuracy and adherence to policies. Known for building strong client relationships, problem-solving, and driving growth through exceptional service. Highly motivated to expand my expertise in banking operations, and pursue long-term career advancement within the industry. Seeking a role where I can develop leadership skills, contribute to organizational success, and grow into higher-level positions.
Overview
14
14
years of professional experience
Work History
Security Officer
Huntingdon College
Montgomery, USA
12.2024 - Current
- Performed regular surveillance of campus premises to maintain safety standards for students, staff, and visitors.
- Responded promptly to emergencies and incidents, providing first aid, and coordinating with local law enforcement as needed.
- Monitored surveillance systems and access points to prevent unauthorized entry, and maintain a secure environment.
- Assisted students and visitors with inquiries, fostering a welcoming and safe campus atmosphere.
Enlisted Actions NCO
Enlisted Actions
Montgomery, USA
11.2010 - Current
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collect and assess data from various channels, developing thorough documentation of enlisted actions and personnel documentation.
- Reviewed and validated records of enlisted personnel for compliance.
- Provided training and guidance to junior enlisted actions personnel on database management and record-keeping best practices.
Police Officer
Montgomery Regional Airport
Montgomery, USA
06.2023 - 09.2023
- Developed positive relationships with members of the community through outreach programs.
- Coordinated with other law enforcement agencies for joint operations and information sharing.
- Diffused active disturbances with de-escalation techniques, compassion and combat skills.
- Responded to emergency situations and provided assistance to passengers, employees, and other individuals in distress at Montgomery Airport.
Shift Leader
Mcdonalds, PDI FOODS
Montgomery, AL
01.2023 - 01.2024
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Handled emergency situations with composure and in accordance with company guidelines.
- Trained new employees on company policies, operational procedures, and customer service standards.
Education
B. S. - Psychology
Auburn University of Montgomery
Montgomery, AL05-2028
Skills
- Customer service
- Organization
- Attention to detail
- Effective communication
- Conflict resolution
- Teamwork
Timeline
Security Officer
Huntingdon College
12.2024 - Current
Police Officer
Montgomery Regional Airport
06.2023 - 09.2023
Shift Leader
Mcdonalds, PDI FOODS
01.2023 - 01.2024
Enlisted Actions NCO
Enlisted Actions
11.2010 - Current
B. S. - Psychology
Auburn University of Montgomery
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