Yaevick Cuevas

Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.

• Assisted Guest During Check In and Check Outs
• Upsell rooms based on Hotel inventory
• Guest Relations Services
• AYS - At your service -Hotel Dispatcher
• Rooms Controller- Assisted the Rooms Control Department
• Enrolled Guest in their Bonvoy Loyalty Rewards Program
• Acknowlede All Bonvoy Members by Tiers
• Assisted guest with Concierge questions and inquiries
• Condominium Guest Assistance
• Highprole Guests
• Assisted the Valet Parking of the Hotel by Posting Rates
• 636 Hotel Rooms and Condominiums
• Managed upto 60 Housekeeping Employees
• In charged of overseeing daily operations, which included employee performance, preventive maintenance, and safety.
• Collaborate with the front desk to respond to all guest requests as quickly as possible.
• Oversee team productivity and workflow to ensure that quality standards were met.
• Communicated repairs to maintenance staff.
• Uploaded time records into ADP and in charge of Payroll for the Department.
• Assigned housekeeping Staff to specific shifts and room blocks based on their abilities and daily requirements.

Title: Guest Service Agent