Yafa Hussein

• Supervised 10 team members, coordinated shifts, and trained three new employees on company policies and customer service standards, which developed a knowledgeable and efficient team.
  Monitored inventory levels, placed orders to ensure supply availability, managed cash registers, processed transactions, and handled daily deposits accurately.
  Resolved customer complaints to enhance satisfaction by 15%, and analyzed sales data and customer feedback to identify and implement improvements.
  • Maintained cleanliness and organization per health regulations.

•Cultivated warm relationships with regular customers.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Worked with POS system to place orders, manage bills, and handle complimentary items.

•Used slow periods to restock supplies, ice, trays, and delivery bags.

• Maintained cleanliness and organization of tables and dining area.
• Assisted in training new staff on service standards and procedures.