YAFFA DAVIS

Company Overview: National Public Seating is a leading manufacturer and distributor of high-quality institutional furniture and equipment

• Develop relationships with dealers across the Southeast U.S and Canada through superior customer service support, fostering continued extensive business with Fortune500 companies such as Amazon, Wayfair, and Walmart
• Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
• Manage issue resolution via client-specific portals, ensuring efficient communication and problem-solving with large corporate accounts
• Coordinated cross-functional teams to deliver exceptional customer service in a fast-paced environment.
• Perform constant follow-up to ensure issues are fully resolved, including providing tracking information for replacement products and verifying receipt in good condition
• Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
• Assist customers with assembly issues related to furniture, providing clear guidance and solutions, while also delivering technical support for troubleshooting lecterns with sound systems and speakers
• Investigate warehouse errors, and issue debits on behalf of the company when errors are confirmed
• Negotiated solutions to customer complaints, balancing customer satisfaction with company policies, to maintain positive relationships
• Develop and maintain spreadsheets to monitor recurring reports of freight damage and document concessions granted in cases where the company is not at fault
• Ascertain suspected quality control (QC) issues and alert senior management
• Process replacement orders, credits, and return authorizations with a high degree of accuracy
• Oversee team-generated replacement orders for quality assurance and compliance

Company Overview: Plastex Textiles specializes in manufacturing and distributing textiles for wholesale dealers and manufacturers

• Manage numerous accounts, including the company’s second-largest revenue-generating client
• Oversee orders from initiation through shipping, ensuring timely and accurate delivery
• Verify customer requirements to match merchandise with client needs effectively
• Represent the company at textile trade shows, handling booth setup, sales, and lead generation
• Maintain and organize the company’s inventory of closeout fabrics to maximize resource utilization

Company Overview: Home Essentials is a premier supplier of tabletop and home décor products

• Support independent sales representatives by ensuring timely and accurate order processing
• Revitalize dormant client accounts and developed new markets, resulting in over $100,000 in additional sales revenue.
• Review sales orders for accuracy and suggest product substitutions to optimize sales outcomes
• Address credit hold and backorder issues, collaborating with reps and customers for resolution
• Leverage prior industry contacts to generate new client leads and expand market presence
• Edited company catalogs to ensure content accuracy before publication

Company Overview: Seminole Furniture catered to high-end designers and architects in the New York metropolitan area

• Deliver exceptional customer service, achieving 99% satisfaction and securing repeat business
• Build and maintain relationships with over150 manufacturers and shipping companies
• Implemented a tracking system for floor samples, minimizing losses and reducing labor demands
• Generate $300,000 in annual sales, representing 33% of total company revenue
• Secure and service the company’s most active and profitable designer account
• Train new sales personnel, ensuring alignment with company standards and practices