Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yafreisi Ozorio

Bronx,United States

Summary

Dynamic Home Care Provider with proven case management experience at Special Touch Homecare, adept at patient advocacy and documentation. Skilled in fall prevention and strategic planning, I excel in enhancing client care and ensuring compliance with legal standards, consistently delivering exceptional support to home-bound individuals.

Overview

16
16
years of professional experience

Work History

Home Care Provider

Special Touch Homecare
06.2017 - 12.2024
  • Recognized emergency situations and managed following procedures.
  • Assisted home-bound individuals with personal hygiene and care needs to maintain health and dignity.
  • Documented provided care, submitting notes, and information to supervisor.
  • Followed protocols for infection prevention and control.

Event Assistant

Cha Events and More
02.2017 - 04.2024
  • Collected discarded items from event guests for disposal or recycling to keep spaces tidy.
  • Coordinated the work of new volunteers, assigning jobs, observing work, and tracking resources used.
  • Conducted tours around the venue and shared key facts with guests.
  • Operated audio-visual equipment during presentations or performances as needed.
  • Reconfigured existing layouts to maximize functionality or accommodate changing lifestyles.
  • Created detailed design plans for various residential and commercial projects.
  • Provided post-project support by addressing any maintenance concerns or additional requests from clients.
  • Applied correct compounds in appropriate order to achieve professional finish.

Customer Service Representative

International
04.2009 - 02.2017
  • Resolved customer issues, addressing account problems and discrepancies.
  • Highlighted unit exchange rates for multi-currency transactions.
  • Received checks and cash, verifying amounts and checking accuracy of deposit slips.
  • Promoted products and services using tailored customer recommendations.
  • Counted every piece of currency carefully when accepting or dispensing cash.
  • Calculated transactions using computers, calculators and adding machines.

Education

Bachelor of Arts (B.A.) - Buisness Administration

Universidad Central del Este
10.2006

Skills

  • Case management experience
  • Client documentation
  • Fall prevention
  • Patient transportation
  • Patient advocacy
  • Banking relationship management
  • Cash oversight
  • Teller experience
  • Currency exchanges
  • Balance transfers
  • Analyzing data
  • Account openings
  • Loan approvals
  • Staff management
  • Loan sales
  • Cash distribution
  • Trust funding
  • Strategic planning
  • Legal standards

Languages

Spanish
Native or Bilingual
English
Limited Working

Timeline

Home Care Provider

Special Touch Homecare
06.2017 - 12.2024

Event Assistant

Cha Events and More
02.2017 - 04.2024

Customer Service Representative

International
04.2009 - 02.2017

Bachelor of Arts (B.A.) - Buisness Administration

Universidad Central del Este

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