Yafreisis Rawlins Valencio

• Responds to taxpayer inquiries regarding preparation of tax returns, related schedule, and documentation, while advising on enforcement actions and resolving sensitive case problems.
• Resolves account inquiries; advises taxpayers of enforcement actions; and manages sensitive case problems designated as requiring special case handling.
• Analyzes and resolve tax processing issues, adjusting accounts, issuing refunds, and performing credit transfer, while computing tax, penalties, and interest.
• Secures payments for delinquency taxes and ensure the filing of delinquency returns, recommending lien or levy action when necessary.
• Prepare and initiates supporting documentation for lien and leavy actions, including the release of such action when applicable.

• Researches and analyzes collection issues.

• Collects delinquent tax and secures delinquent/unresolved returns from

taxpayers.

• Contacts taxpayers and/or their representatives in response to IRS contacts

regarding a limited number of delinquent situations.

• Advises taxpayers of the enforcement actions that may be taken if they fail to

meet commitments to file return and/or pay tax liabilities and encourages

voluntary compliance with tax laws.

• Conducted testing of software and systems to ensure quality and reliability.
• Completed day-to-day duties accurately and efficiently.
• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

• Patient care involves giving medication and organizing your things.
• Assisted with patient requests, and answered questions to improve satisfaction.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Exceeded customer satisfaction by finding creative solutions to problems.