Yaft E. Abraha
Denver,CO
Summary
High-performing sales professional with a track record of hitting metrics, building relationships, and delivering exceptional customer service. With a passion for building long-lasting relationships with customers, excelling at identifying pain points, connecting with decision makers, and delivering solutions that meet their needs. Highly motivated, driven by a desire to achieve personal and professional goals while contributing to the success of the team.
Overview
6
6
years of professional experience
Work History
Co Owner
Crypto Estates
03.2022 - 02.2023
- Negotiated between buyers and sellers of properties with efficiency and transparency to maximize profits and maintain satisfaction of clients.
- Sourced and pre-qualified leads and identified new selling opportunities by dialing 60 daily outbound calls
- Organized documents to manage paper and electronic filing systems of clients with notice to title company.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Facilitated business by implementing practical networking techniques.
Business Development Representative
Procare Software
09.2021 - 04.2022
- Generated Leads through outbound activities such as phone calls, email, and custom-built automated cadences
- Kept accurate data about customers, prospects for clear understanding of competitive landscape and effective completion of sale cycle including implementation downstream
- Consistently exceeded daily call goals by hitting average of 70 calls per day, resulting in increased lead generation and sales opportunities.
- Successfully achieved all key performance indicators (KPIs), including meeting 17 monthly meetings per quota for opportunities generated
Help Desk Specialist
James A. Michener Library
08.2017 - 05.2020
- Respond to queries either in person or over phone and also helped patrons locate print and non-print resources
- Provided excellent customer service by assisting patrons with variety of technical and non-technical issues related to library services and resources.
- Installed and upgraded hardware and software systems
- Assisted with locating items within library, including books, articles, and other resources, using both manual and digital search methods
Marketing Intern
Advanced Physical Therapy & Fitness
06.2019 - 11.2019
- Established professional relationships with target markets in assigned territories
- Created and maintained sales pipeline to hit and surpass goals
- Measured and reported results of marketing initiatives.
- Assisted in creating written, video and image content for marketing channels.
Customer Service Representative
24-7 Intouch
10.2016 - 02.2018
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Informed customers of promotions to increase sales productivity and volume.
Education
Bachelor of Science - Finance, Marketing
University of Northern Colorado, Montfort College of Business
Greeley, CO05.2020
High School Diploma -
Denver South High School
Denver, CO05.2016
Skills
Sales prospecting: Demonstrated ability to identify and target potential customers using various methods such as social media, email marketing, and cold calling
Lead generation: Proven track record of generating qualified leads and opportunities through research, outreach, and relationship-building
Sales pipeline management: Experience in managing sales pipeline, including lead tracking, opportunity forecasting, and sales reporting
Communication: Strong communication skills, including ability to listen actively, build rapport, and communicate effectively with customers, prospects, and internal stakeholders
Teamwork: Experience working collaboratively with cross-functional teams, including sales development, coaching, and customer service
Timeline
Co Owner
Crypto Estates
03.2022 - 02.2023
Business Development Representative
Procare Software
09.2021 - 04.2022
Marketing Intern
Advanced Physical Therapy & Fitness
06.2019 - 11.2019
Help Desk Specialist
James A. Michener Library
08.2017 - 05.2020
Customer Service Representative
24-7 Intouch
10.2016 - 02.2018
Bachelor of Science - Finance, Marketing
University of Northern Colorado, Montfort College of Business
High School Diploma -
Denver South High School
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