Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yagaira Barajas

Houston

Summary

Dynamic customer service professional with extensive experience at PFS, excelling in complaint handling and active listening. Proven ability to enhance customer satisfaction through effective issue resolution and quality control. Bilingual and skilled in data entry, I thrive in high-pressure environments, fostering loyalty and repeat business through exceptional service.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

PFS
03.2025 - 06.2025
  • Assisted customers with inquiries, providing accurate information and support.
  • Managed customer interactions through various communication channels effectively.
  • Resolved issues promptly, enhancing customer satisfaction and loyalty.
  • Documented customer feedback to improve service quality and efficiency.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Barista

Common Bond Cafe and Bakery
02.2024 - 09.2024
  • Crafted high-quality beverages with precision and attention to customer preferences.
  • Maintained cleanliness and organization of workstations, ensuring compliance with health standards.
  • Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
  • Operated espresso machines and brewing equipment proficiently to meet demand during peak hours.
  • Managed inventory levels by monitoring supplies and placing orders as needed.
  • Collaborated with team members to enhance workflow efficiency during busy shifts.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Cleaned counters, machines, utensils, and seating areas daily.

Waitress Supervisor

La Toxica Seafood and Bar
11.2021 - 12.2023
  • Supervised daily operations, ensuring efficient service and customer satisfaction in high-volume dining environment.
  • Trained and mentored new waitstaff, fostering teamwork and enhancing service skills across the team.
  • Managed scheduling and staffing to optimize workflow during peak hours, reducing wait times for customers.
  • Implemented standard operating procedures for food safety and hygiene, maintaining compliance with health regulations.
  • Resolved customer complaints promptly, improving overall dining experience and promoting repeat business.
  • Coordinated with kitchen staff to streamline order delivery and address customer inquiries effectively.
  • Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.

Cashier

Max Donut
06.2018 - 10.2021
  • Processed customer transactions accurately and efficiently using point-of-sale system.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Maintained cleanliness and organization of work area to enhance customer experience.
  • Assisted in training new cashiers on operational procedures and customer interaction standards.
  • Monitored inventory levels, communicating needs to management for timely restocking of supplies.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.

Teller

Senor Check Cashing
02.2017 - 12.2017
  • Processed customer transactions efficiently and accurately, ensuring compliance with company policies.
  • Assisted customers in cashing checks and resolving inquiries, enhancing overall service experience.
  • Monitored cash drawer balances, conducting regular audits to maintain financial integrity.
  • Educated clients on available services and promotions, contributing to increased customer engagement.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.

Day Porter

Pritchard Industries
08.2016 - 01.2017
  • Maintained cleanliness and sanitation of facilities, ensuring safe environments for staff and visitors.
  • Monitored inventory of cleaning supplies, restocking as necessary to support daily operations.
  • Conducted routine inspections of premises, identifying maintenance needs and coordinating repairs with management.
  • Operated cleaning equipment, including floor scrubbers and buffers, to enhance overall facility appearance.
  • Responded promptly to requests for additional cleaning services during peak times or special events.
  • Collaborated with team members to improve efficiency in daily cleaning tasks and procedures.
  • Maintained safety standards by keeping walkways clear of debris and hazards, reducing risk of accidents.
  • Assisted in inventory management for supplies, ensuring adequate stock was always available for daily tasks.
  • Enhanced customer satisfaction by maintaining a clean and welcoming environment for all building occupants.
  • Supported facility operations with efficient waste disposal, recycling, and sanitation practices.
  • Responded quickly to emergencies or urgent cleaning needs, minimizing disruptions within the building.

Napkin Feeder

Admiral Linen & Uniform Service
03.2014 - 08.2016
  • Operated folding machines to process linens efficiently and maintain quality standards.
  • Sorted and organized clean linens for seamless distribution to clients.
  • Maintained cleanliness of work area, adhering to safety and sanitation protocols.
  • Collaborated with team members to ensure timely completion of production goals.
  • Assisted in training new staff on equipment operation and safety procedures.
  • Inspected finished products for defects, ensuring adherence to quality control measures.
  • Implemented best practices for workflow efficiency, enhancing overall productivity in operations.
  • Reviewed completed orders for quality and accuracy.
  • Multi-tasked to keep all assigned projects running effectively and efficiently.
  • Collaborated with team members to optimize workflow and improve overall productivity.
  • Inspected materials and chemicals prior to loading for quality standards.

Education

Ged
Houston, TX

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience
  • Complaint handling
  • Payment processing
  • Quality control
  • Bilingual
  • Typing skills

Languages

Spanish
Full Professional

Timeline

Customer Service Representative

PFS
03.2025 - 06.2025

Barista

Common Bond Cafe and Bakery
02.2024 - 09.2024

Waitress Supervisor

La Toxica Seafood and Bar
11.2021 - 12.2023

Cashier

Max Donut
06.2018 - 10.2021

Teller

Senor Check Cashing
02.2017 - 12.2017

Day Porter

Pritchard Industries
08.2016 - 01.2017

Napkin Feeder

Admiral Linen & Uniform Service
03.2014 - 08.2016

Ged

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