Yagaira Martinez

• Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
• Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Assisted coworkers and staff members with special tasks on daily basis.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Managed filing system, entered data and completed other clerical tasks.
• Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
• Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Attended going to schools and took in person orders for caps and gowns, class rings and letterman jackets.

• Managed daily data entry and kept clerical information accurate and up-to-date.
• Input data into spreadsheets and databases.
• Reviewed files, records and other documents to obtain information to respond to requests.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Interacted with customers by phone, email, or in-person to provide information.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Collaborated with fellow team members to complete high-priority tasks on time, contributing to overall company success.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Collected deposits, fees, and payments.
• Completed all tasks in compliance with company policies and procedures.
• Resolved customer problems and complaints.
• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.