Yahaira Cardenas-Avila
Dalllas,TX
Summary
Diligent worker with solid background in managing front desk operations and ensuring smooth visitor experiences. Successfully handled high-volume call management and appointment scheduling, contributing to efficient office operations. Demonstrated organizational and communication skills to foster welcoming environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Receptionist
Anchor Animal Hospital
01.2022 - Current
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Sales representative
T-Mobile
01.2021 - 01.2022
- Assisting with inventory management and model presentation
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Front Desk / Assistant Manager
Planet Fitness
01.2016 - 01.2020
- Facilitated the enrollment process for new members by providing detailed information on membership, benefits, terms, and pricing options
- Performed thorough cleaning and maintenance tasks to uphold the cleanliness and sanitation standards of the facility
- Sent reports to owners providing detailed analysis, financial performance and metrics
- Conducted interviews and trained new employees
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Education
High School Diploma -
North Orange Continuing Education
Orange, CA01-2020
Skills
- Scheduling
- Data inputting
- Documentation and reporting
- Telephone skills
- Administrative support
- Appointment scheduling
- Multitasking and prioritization
- Customer and client relations
Certification
- California Esthetician License
Additional Information
References:
Sandra Pineda (310)707-6562
Micheller Gharner (714)726-5847
Kenia Morfin (661)677-5734
Languages
English
Spanish
Skills
- Organization skills
- Organization skills
Timeline
Receptionist
Anchor Animal Hospital
01.2022 - Current
Sales representative
T-Mobile
01.2021 - 01.2022
Front Desk / Assistant Manager
Planet Fitness
01.2016 - 01.2020
High School Diploma -
North Orange Continuing Education
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