Hi, I’m
Yahaira Crespo
Customer Service
Murrieta,CA
Overview
22
years of professional experience
Work History
Amazon.IncMoreno Valley, CA
Warehouse Associate
01.2016 - 09.2023
Job overview
- Improved warehouse efficiently by streamlining Inbound & Outbound processes
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network
- Assisted in receiving, stocking and distribution network
- Assisted with regular cycle counts and large-scale inventory audits to maintain accurate records
- Processed orders on-time and without error, completing 100% or better of daily quotas
- Exhibited adaptability to changing workloads by seamlessly shifting between Inbound & Outbound tasks as needed.
DMSI Staffing/ Ross Distribution CenterMoreno Valley, CA
Warehouse Worker
02.2015 - 10.2015
Job overview
- Verified quantity and description of materials received by checking merchandise against packing list
- Stowing merchandise in boxes using hand-held devices to record inventory
- Surrounded items in cling film, padded blankets, and tape to protect from damage
- Operated pallet jacks and moving equipment to transport items from various warehouse locations.
Fresh N Easy Distribution CenterMoreno Valley, CA
Warehouse Worker
01.2014 - 01.2015
Job overview
- Labeled containers, container tags or products
- Weighed packaged items to calculate total weight
- Maintained strong attention to detail while efficiently completing large volumes of orders daily
- Consistently met or exceeded daily performance goals related to packing speed and accuracy rates.
Grupo Telvista SA de CV
CSR - Customer Service Representative
08.2008 - 12.2009
Job overview
- Answered constant flow of customer calls telephone promptly to avoid on-hold wait times
- Updated account information to maintain customer records
- Offered advice and assistance to customers, paying attention to special needs or wants
- Actively listened to customers, handheld concerns quickly and escalated major issues to supervisor.
Pueblo Bonito Resorts & Spas
Cashier/Customer Service
05.2007 - 07.2008
Job overview
- Worked flexible schedule and extra shifts to meet business needs
- Counted money in cash drawers at start & end of shifts to maintain accuracy
- Performed cash, card and check transactions to complete customer purchases and issue receipts.
Mayan Sea GardenMazatlan, Estados Unidos Mexicanos
Concierge Agent
01.2007 - 05.2007
Job overview
- Maintained clean and welcoming lobby area to create positive first impression for guests.
- Addressed guest concerns promptly, resulting in increased customer satisfaction ratings.
- Handled transportation arrangements for guest, including shuttle services as neede.
- Managed check-in and check-out procedures for guest.
- Assisted guest with variety of services and reservations for local attractions and dining.
Hotel Balboa ClubMazatlan, Estados Unidos Mexicanos
Receptionist/Front Desk Receptionist
02.2005 - 01.2007
Job overview
- Answered multiple line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees and payments.
- Expedited check-in and check-out procedures for guest, ensuring seamless experiences during their visit.
- Resolved customer problems and complaints.
- Trained new team members on company procedure, customer service and issue resolution.
Coppel SA De CVMazatlan, Estados Unidos Mexicanos
Sales Associate
02.2002 - 02.2005
Job overview
- Managed return, exchange and refunds in accordance with store policy.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Stocked merchandise, clearly labeling items, and arranging according to size or color for sales floor.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Cleaned department area and cashier workstation.
- Performed cash, card and check transactions to complete customer purchases.
- Achieved monthly sales targets consistently and maintaining high level of product knowledge.
Education
Hemet Adult SchoolHemet, CA
Certificate in Computer Skills ( Microsoft Office )
May 2024
Beaumont Adult SchoolBeaumont, CA
GED
April 2013
Work Preference
Work Type
Full TimePart TimeLanguages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Warehouse Associate
Amazon.Inc
01.2016 - 09.2023
Warehouse Worker
DMSI Staffing/ Ross Distribution Center
02.2015 - 10.2015
Warehouse Worker
Fresh N Easy Distribution Center
01.2014 - 01.2015
CSR - Customer Service Representative
Grupo Telvista SA de CV
08.2008 - 12.2009
Cashier/Customer Service
Pueblo Bonito Resorts & Spas
05.2007 - 07.2008
Concierge Agent
Mayan Sea Garden
01.2007 - 05.2007
Receptionist/Front Desk Receptionist
Hotel Balboa Club
02.2005 - 01.2007
Sales Associate
Coppel SA De CV
02.2002 - 02.2005
Hemet Adult School
Certificate in Computer Skills ( Microsoft Office )
Beaumont Adult School
GED