Yahaira Cruz
Chico,CA
Summary
Seeking to effectively use my Public Health Services Administration Degree, obtained academic background in health policy to apply all my skills and knowledge.
Overview
5
5
years of professional experience
Work History
Public Relations Coordinator
Long Beach Endodontix
Long Beach, CA
02.2024 - 04.2025
- In charge of marketing for the private dental practices' schedule. Create relationships with office staff at other dental offices.
- In charge of planning events for the two offices, in Long Beach and Torrance.
- Resolve any issues, if any, within our office and another.
- Go over the monthly reports for new patient numbers.
- Answer the phones occasionally.Schedule patients, and enter personal information and any new patient forms.
- Greet patients when they arrive for their appointment.
- I would answer any questions or inquiries staff had regarding their patients or process.
- Managed crisis communications and emergency response strategies and implementation.
Administrative Assistant
Opal Beauty Lounge
Chico, CA
06.2021 - 12.2023
- As an administrative assistant in a salon, I play a crucial role in ensuring the smooth operation of day-to-day activities.
- I'm responsible for managing appointments and schedules, making sure clients are booked efficiently, and stylists' schedules are well-organized.
- Communication is a key part of my job, as I answer phone calls, respond to emails, and handle client inquiries, ensuring excellent customer service, and addressing any concerns.
- I also manage the salon's records, including client information, payment history, and service details, while keeping everything organized and accurate.
- Additionally, I order and track salon supplies, making sure we're stocked with the necessary products.
- Financial tasks, like processing payments, handling invoices, and managing expense reports, also fall under my responsibilities.
- I may assist with marketing efforts, such as updating social media, creating promotional materials, and helping coordinate events or special promotions within the salon.
- Overall, I ensure that the salon runs smoothly, providing vital support to both staff and clients, while maintaining a positive and professional environment.
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
Reservations Supervisor
Oxford Suites
Chico, CA
04.2020 - 12.2023
- Prepared the staff schedule, monitored, and approved timesheets.
- Attended guests with the best customer service.
- Oversee 15 properties, and am responsible for all training.
- Resolved guests' issues, managed staff, and answered phone calls regarding guests' inquiries and reservations for all 15 properties.
- In charge of incentive reports.
- Became proficient with Excel and all of Office 365.
- Communicated clearly within departments, orally and also in writing.
Education
Bachelors Degree - Public Health Administration
California State University Dominguez Hills
Carson, CA05.2025
Associates Degree - Public Health
Butte College
Oroville, CA05.2023
High School Diploma - General ED
Chico High School
Chico, CA06.2024
Skills
- Great communication skills
- Organizational skills
- Responsible
- Reliable
- Highly motivated
- Computer skills
- Expert in Office 365
- Technical skills
- Efficient typing
- Excellent leadership skills
- Teamwork
- Detail-oriented
- Analytical skills
- Strategic thinking
- Data analysis
- Customer service
- Decision-making
References
Available Upon Request
Languages
Fluent in both English and Spanish
Academic Background
- Public Health Policy
- Public Health Financial Administration
- Public Sector Ethics
- Foundation of Public Administration
- IGR & Grant-Writing
- Admin of Public Policy
- Career Opportunities
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Public Relations Coordinator
Long Beach Endodontix
02.2024 - 04.2025
Administrative Assistant
Opal Beauty Lounge
06.2021 - 12.2023
Reservations Supervisor
Oxford Suites
04.2020 - 12.2023
Bachelors Degree - Public Health Administration
California State University Dominguez Hills
Associates Degree - Public Health
Butte College
High School Diploma - General ED
Chico High School
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