Yahaira Diaz
Elgin,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
GLCC Logistics, Finished Goods Outbound Operations WMO
AMAT
Austin
02.2021 - Current
- Monitors physical/logical processes and transactions from "First Tote to Shipping" to "Ready to Ship"
- Engage Applied Materials leadership as needed for resolution: Ensure team monitors Manufacturing handoff to Shipping, Shipping handoff to Transportation, Transportation handoff to Crater, Crater handoff to the Finished Goods warehouse, and the Finished Goods warehouse receipt and putaway
- Review and maintain Shipping Status reports for discrepancies, amend as needed and provide recommendations to management for improvements
- Support research and data requirements for internal/external audit requests
- Direct contact for FGI Outbound as it pertains to status, packaging priorities, coordinating convergence of all materials and documentation associated with FGI product to a single shipping point and customer carrier contact
- Direct interface with BU Demand Management, Contract BU Focals, crating supplier and 3PL FGI personnel to establish / drive operational continuity through FGI Outbound value stream Work with BU specific Focals to ensure crating priorities are set to the right target date and assist with module forecast information to consistently maintain the right amount of packaging stock in inventory.
GLCC Outbound Logistics
Ryder
Austin
09.2020 - Current
- Prepares files for import/export documents such as customs declarations, (SLI) shippers’ letter of instruction, SED (shipper's export declaration), IC (import certificate), etc
- Required for the lawful completion of import/export activities
- Assists in ensuring that commercial and sales invoices are accurate in accordance with physical shipment and customer's SLI, quantities, value of goods, country of origin, and other regulatory requirements
- Administers the efficient and economical movement of goods in compliance with relevant local, country, and international customs laws and processes Log all customer information in the CRM customer ticketing systems and follow up as needed
- Review and understand internal metrics/KPIs and how daily tasks impact these metrics –adhere to established processes.
Technical Client Service Representative
Dealertrack
Groton
09.2020 - 09.2021
- Handle routine customer questions related to product usage, technical support and troubleshooting issues related to Dealertrack family products
- Log all customer information in the CRM customer ticketing systems and follow up as needed.
Material Specialist
Thales Aerospace
Orlando
08.2018 - 09.2020
- Receiving, Shipping, and Inventory Control
- Picking, process, and packing
- Operate equipment such as scanner, forklift, pallet jack, and others.
Education
A.S Degree - Computer Programming
Humacao Community College
Master Certificate - Business Management
Online
Skills
- Ability to manage multiple tasks simultaneously
- SAP, WMS, Sage, Maximo, Peoplesoft, Kronos, ProAct, ConnectWise, Salesforce
- Excellent Customer Service
- Highly Adaptive Professional
- Workflow Planning
- Problem solving, communication, time management
- Ability to thrive in a team environment
- Knowledge and experience with security operations and compliance
- Highly motivated team player
- Proficient with Microsoft Office
- Ability to prioritize work based on department and production objectives
- Willingness to relocate as business needs
- Warehouse Operations
- Cost Reduction
- Operational Efficiency
- Employee Engagement
- Workload Prioritization
- Team Building Expertise
- Shipping and Receiving
- Waste Minimization
- Transportation Management
- Decision-Making Capabilities
- Interpersonal Communication
- Reliability
- Incident Investigation
- Analytical Thinking
- Inventory Management
- Staff Training
- Continuous Improvement
- Team Leadership
- Analytical Skills
- Adaptability and Flexibility
- Organizational Skills
- Adaptability
- Written Communication
- Teamwork and Collaboration
- Quality Assurance
- Documentation and Reporting
- Multitasking
- Attention to Detail
- Safety Procedures
- Task Prioritization
- Active Listening
Languages
- English
- Spanish
Projects
Warranty and RMA warehouse — Quotes, Create the process to quote devices, including parts, labor, pick-up and delivery as well as the form to be submitted to the customer. Inbound and Outbound — Process, Collaborate on standardized receiving and shipping process for a flawless workflow.
Timeline
GLCC Logistics, Finished Goods Outbound Operations WMO
AMAT
02.2021 - Current
GLCC Outbound Logistics
Ryder
09.2020 - Current
Technical Client Service Representative
Dealertrack
09.2020 - 09.2021
Material Specialist
Thales Aerospace
08.2018 - 09.2020
A.S Degree - Computer Programming
Humacao Community College
Master Certificate - Business Management
Online
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