Yahaira Galan Cruzes
Monroe,NC
Summary
Resourceful candidate brings drive, ambition and creativity to company. Responsible and mature team player knowledgeable in customer service, back office management and audience engagement. Unstoppable and enthusiastic collaborator committed to reacting appropriately and quickly to new challenges and contributing to company's success. Ready to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Social Media Intern
Catawba College
09.2023 - 04.2024
- Boosted brand awareness by creating and scheduling engaging content across various social media platforms.
- Enhanced online presence with innovative marketing strategies tailored to specific target audiences.
- Developed and executed social media campaigns for optimal reach, engagement, and growth.
- Collaborated with the marketing team to create visually appealing graphics and multimedia content.
- Collected photographs and videos
Admissions Assistant
Catawba College
05.2023 - 02.2024
- Enhanced student enrollment rates by efficiently processing applications and maintaining accurate records.
- Streamlined communication with prospective students for improved application completion rates by promptly responding to inquiries.
- Supported admissions team in achieving enrollment goals with diligent application review and decision-making processes.
- Increased outreach effectiveness, organizing and participating in open houses, campus visits, and recruitment events.
Communications Coordinator
New Covenant TRIO UBMS
06.2022 - 08.2022
- Wrote and edited content for operations, marketing and public relations needs.
- Assisted with planning, production and execution of email blasts, digital signage boards, special event flyers and social media campaigns.
- Increased event attendance through targeted marketing efforts, resulting in higher levels of community engagement.
- Communicate effectively with students, parents, teachers, and staff
- Prepared event communications for special events, took photographs during events
- Helped translate
- Made appointments and schedules
- Held interviews with students and parents
- Kept students on-task with proactive behavior modification and positive reinforcement strategies
Sales Associate
Shoe Carnival
09.2020 - 03.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Solved customer challenges by offering relevant products and services.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Bachelors Of Science - Exercise Science & Environmental Sustainability
Catawba College
Salisbury, NCHigh School Diploma -
Monroe High School
Monroe, NC06.2021
Skills
- Event and Activity Planning
- Telephone Reception
- Office Supplies and Inventory
- Creating Presentations and
Proposals - Proficient in Microsoft Office
- Teamwork and Collaboration
- Dependable and Cooperative
- Adaptability and Flexibility
- Spanish Fluency
- Sales trends & Merchandising Knowledge
- Customer relations and communications
- Scheduling & calendar management
- Project planning
- Social Media Strategy
Languages
Spanish
Native or Bilingual
Timeline
Social Media Intern
Catawba College
09.2023 - 04.2024
Admissions Assistant
Catawba College
05.2023 - 02.2024
Communications Coordinator
New Covenant TRIO UBMS
06.2022 - 08.2022
Sales Associate
Shoe Carnival
09.2020 - 03.2021
Bachelors Of Science - Exercise Science & Environmental Sustainability
Catawba College
High School Diploma -
Monroe High School
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