Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yahaira Gamez Vargas

Dallas,TX

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully work as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Collinson Group
06.2023 - 12.2023
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Customer Service Representative

Target
05.2021 - 06.2023
  • Promoted High customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Customer support or assistance with product and service transactions.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Remained calm and professional in stressful circumstances and effectively tense situations.
  • Efficiently processed customer orders, returns, exchanges, and refunds according to established guidelines while maintaining accuracy and thoroughness.
  • Demonstrated cultural sensitivity when interacting with international customers, adjusting communication style as necessary for optimal understanding.
  • Mentored new hires by sharing best practices, offering guidance, and modeling exemplary customer service techniques.
  • Assisted customers with Spanish-language inquiries in a timely and professional manner.

Customer Service Representative

Smile Brands
10.2019 - 05.2020
  • Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
  • Streamlined communication for non-English speaking customers, providing accurate translations of company policies and product information.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Managed approximately 50 incoming calls, per day from customers.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Engaged actively with callers, confirming or clarifying information and diffusing anger.
  • Navigated through computer systems to review information and respond appropriately to callers.
  • Offered resolutions to de-escalate calls and solve customer issues.

Customer Service Representative

Service King Collision Center
02.2014 - 12.2018
  • Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Managed approximately 80 incoming calls per day from customers.
  • Answered screened and processed high volume of calls daily with call management system and web-based communications.
  • Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
  • Maintained strong call control and quickly worked through scripts and addressed problems.
  • Utilized job-related software to prepare change of address records.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Education

High School Diploma -

North Dallas High School
Dallas, TX
05.2007

Skills

  • Account Updating
  • Appointment Scheduling
  • Bilingual fluent in English and Spanish
  • Assist to all customers needs
  • Upbeat and Positive Personality
  • Courteous with Strong Service Mindset
  • Calm and Professional Under Pressure
  • Customer service
  • Transaction Processing
  • Efficient and Detail-Oriented
  • Patient and Empathetic
  • Inbound and Outbound Calling

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Service Representative

Collinson Group
06.2023 - 12.2023

Customer Service Representative

Target
05.2021 - 06.2023

Customer Service Representative

Smile Brands
10.2019 - 05.2020

Customer Service Representative

Service King Collision Center
02.2014 - 12.2018

High School Diploma -

North Dallas High School

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Yahaira Gamez Vargas