Yahaira Guzman

• Conducted regular inspections of both interior and exterior of properties for damage.
• Resolved conflicts between tenants regarding noise, encroachments, and parking.
• Completed annual rent calculations using housing database software.
• Collected rent and tracked resident payments and information in computer system.
• Maintained organized files on all current and past tenants, allowing for efficient retrieval of information when needed.
• Distributed and followed up on tenant renewal notices.
• Responded to requests and scheduled appointments for property showings.
• Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
• Greeted clients, showed apartments, and prepared leases.
• Collected monthly rent payments and other fees, always properly recording, and processing money.
• Self-motivated, with a strong sense of personal responsibility.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Resolved problems, improved operations and provided exceptional service.
• Helped prospects get approved with their section 8 vouchers or DHA vouchers

• Resolved conflicts between tenants regarding noise, encroachments, and parking.
• Increased client satisfaction by promptly addressing inquiries and providing accurate information about property features and amenities.
• Kept properties in compliance with local, state, and federal regulations.
• Toured property with prospective tenants and provided wealth of information in regards to its key features.
• Greeted clients, showed apartments, and prepared leases.
• Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
• Collected monthly rent payments and other fees, always properly recording, and processing money.
• Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
• Registered clients on database to enable tracking history and maintain updated records.
• Used Yardi to keep record of financial transactions and rental applications.
• Scheduled various contractors to complete needed work on vacant and occupied units.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Identified issues, analyzed information and provided solutions to problems.
• Proven ability to learn quickly and adapt to new situations.

• Enhanced product quality by closely monitoring production processes and implementing corrective actions as needed.
• Collaborated with other departments to optimize production workflows.
• Prepared reports and technical documentation of day-to-day production processes.
• Implemented cost-saving initiatives in the production process, resulting in significant financial savings for the company.
• Investigated processing errors and malfunctions, resolving issues with minor machine repairs.
• Adjusted machines to increase productivity for runs.
• Met production targets and tight deadlines by collaborating closely with team members.
• Assembled products according to changing daily work orders and specific customer needs.
• Inspected products and machines to maintain quality and efficiency.
• Worked with supervisor and other team leads to manage and prioritize staffing assignments to meet customer demand and production schedules.
• Maintained organized work area by cleaning and removing hazards.
• Applied effective time management techniques to meet tight deadlines.
• Worked well in a team setting, providing support and guidance.
• Proven ability to learn quickly and adapt to new situations.
• Worked effectively in fast-paced environments.

• Engaged with children on individual basis to build positive relationships and promote learning.
• Enhanced learning experiences by incorporating age-appropriate activities and play-based teaching methods.
• Allowed for ample outdoor discovery time in schedule each day.
• Consulted with parents to build and maintain positive support networks and support continuing education strategies.
• Gathered materials and resources to prepare for lessons and activities.
• Instructed children in health and personal habits, such as eating, resting, and toileting.
• Worked effectively in fast-paced environments.

• Increased guest retention by maintaining a welcoming and organized reception area.
• Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
• Completed data entry and filing to keep records updated for easy retrieval.
• Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
• Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
• Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
• Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
• Resolved customer problems and complaints.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
• Maintained confidentiality of sensitive data to protect customer and business information.
• Enhanced customer satisfaction by providing efficient and professional front desk services.

\

• Used in-store system to locate inventory and place special orders for customers.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Expanded customer base through cold calling, networking, and relationship building.
• Recommended complementary purchases to customers, increasing revenue.
• Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
• Prioritized helping customers over completing other routine tasks in store.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Managed efficient cash register operations.
• Trained and mentored new sales representatives.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Self-motivated, with a strong sense of personal responsibility.
• Demonstrated a high level of initiative and creativity while tackling difficult tasks.

• Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Used in-store system to locate inventory and place special orders for customers.
• Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
• Developed strong rapport with customers and created positive impression of business.
• Built relationships with customers to encourage repeat business.
• Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
• Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.

• Identified inefficiencies leading to improved productivity.
• Managed opening and closing shift kitchen tasks.
• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
• Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
• Showcased excellent knife skills for precise cutting and preparation of various ingredients.
• Measured, weighed, and mixed appropriate ingredients according to recipe directions.
• Suggested actionable improvements to streamline training procedures.
• Coordinated checklists to keep kitchen clean, stocked and sanitary.
• Maintained food safety and sanitation standards.
• Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
• Reduced food waste significantly by implementing proper portion control and storage techniques.
• Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
• Monitored food quality and presentation to maintain high standards.