Yahaira Hall

• Facilitate customer journeys by assisting in seamless transitions from online to in-store experiences.
• Conduct hands-on demonstrations of advanced technology to meet individual customer needs.
• Engage in collaborative selling to provide tailored solutions beyond basic devices and plans.
• Approach service and sales interactions with composure, integrity, and compassion.
• Utilize digital tools to showcase T-Mobile’s extensive coverage and superior LTE network.
• Educate customers on T-Mobile plans that enhance connectivity and lifestyle benefits.
• Complete comprehensive training on T-Mobile systems, processes, and innovations in wireless technology.
• Cultivate partnerships with T-Mobile employees to enhance customer experience and resolve issues efficiently.

Managed currency ordering and shipping to ensure optimal branch cash vault levels.

Mentored new Tellers, enhancing overall team performance.

Conducted regular meetings focused on sales, service, and operational security.

Ensured accurate daily balancing of all tellers and branch accounts.

Identified customer needs and directed them to appropriate representatives.

Reconciled reports, including Teller Over and Short as well as ATM transactions.

Delivered exceptional customer service to improve client satisfaction.

Processed transactions, including deposits, withdrawals, and loan payments.

Executed accurate paying and receiving transactions at inside and drive-thru teller windows.

Identified customer needs and referred clients to platform team for tailored banking solutions.

Balanced cash items and prepared reports on cash transit, teller overages, and official checks.

Addressed customer inquiries regarding products and services while facilitating account openings.

Educated customers on consumer products and emerging digital banking technologies.

Ensured compliance with banking regulations and maintained safe banking practices.

• Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
• Performed daily reconciliation of teller drawer within established limits.
• Cross-sold additional bank products when applicable to meet customer needs.
• Provided exceptional customer service while accurately processing routine transactions.
• Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.