Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yahaira Hargrove

Greenville,SC

Summary

BILINGUAL ACCOUNT REPRESENTATIVE . Results-oriented professional with 16 years of experience and a proven knowledge of conflict resolution. Dependable Collections Specialist successful at meeting high productivity, quality and performance standards. Efficient and competent professional

Overview

18
18
years of professional experience

Work History

Debt Collection Specialist

Kearns, Brinen & Monaghan
04.2022 - Current
  • Maintained high volume of calls and met demands of busy and productive group.
  • Maintained consistently high success rate of collecting on overdue accounts.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Achieved performance goals on consistent basis.
  • Documented customer payment interactions and account statuses for future reference.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
  • Developed strong relationships with customers to foster timely payments and account resolution.

Team Leader

Resurgent Capital Services
06.2020 - 02.2022
  • Third party Secure recovery for vehicles, motorcycles and boats.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Provide excellent & considerate customer service.
  • Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments
  • Responsible for monitoring and maintaining assigned accounts- Customer calls and account adjustments
  • Use post office information, internet searches and other tools to try to locate customers who have moved or changed phone numbers
  • Resolve customer issues and complaints concerning billing.
  • Meet and exceed defined department collection and quality goals.

COLLECTION REPRESENTATIVE

Resurgent Capital Service.
02.2006 - 06.2020
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Negotiated to collect balance in full.
  • Processed payments and applied to customer balances.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
  • Researched accounts and completed due diligence to resolve collection problems.

Education

No Degree - English As A Second Language.

Greenville Technical College
Greenville, SC
11.2005

Skills

  • Collections Best Practices
  • Past Due Procedures
  • Customer Care
  • Call Control
  • Investigation Due Diligence
  • Debt Repayment Negotiation
  • Creative Solutions
  • Call Center Processes
  • Process Payments
  • Client Relations
  • Customer Account Review
  • Negotiation and Resolution

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Debt Collection Specialist

Kearns, Brinen & Monaghan
04.2022 - Current

Team Leader

Resurgent Capital Services
06.2020 - 02.2022

COLLECTION REPRESENTATIVE

Resurgent Capital Service.
02.2006 - 06.2020

No Degree - English As A Second Language.

Greenville Technical College

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Yahaira Hargrove